We visited a London Drugs store in Richmond and spoke to the Mike, the Store Manager. I asked some general questions about how they advertise promotions, whether they have a mobile app and how the organization is structured.

Our take away:

1. London Drugs is a small retail chain consisting of 70 stores with a head office in Richmond.

2. They do not have a store-specific mobile applications.

3. No loyalty program.

4. It would be best to contact some one from Retail operations at the HO to discuss the product. Purchase decisions made at the head office.

5. He said that the product locator would be something the he would use.