Dear Customer, This e-mail is to notify you that there has been a Blackboard Collaborate Support Update.
Blackboard Collaborate – Web Conferencing Hosted Notifications
Subject: Important Service Notification – Web Conferencing
Date: Tuesday 11/27/20012
Time: 12:15 GMT-5
Affected Users: All users on hosted North American SAS.
Details: Web Conferencing and Elluminate Live! users may experience intermittent performance issues with starting or viewing recordings.
This issue does not affect live sessions.
Workaround: Users experiencing issues playing back recordings should exit the recording and try again.
Estimated Time for Resolution:
We apologize for the inconvenience that this disruption has caused and will continue to work towards restoring service to full capacity as soon as possible.
Next Update: Additional updates will be provided before Tuesday 11/27/20012 at 2:15 GMT-5
Updates to this article can be found at:
http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1857
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