Organizational Values

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In Tom Hale‘s post on Backroads’ blog, The Back Beat, the founder of Backroads muses on the hiring practice of their trip leaders. In our class discussion on Organizational Behaviour, we discussed organizational culture and values, and how they are formed. An interest in a company and a passion that is in line with that company’s values is often something that draws potential employees. As discussed with Zappos, they ensure that they create an environment in which their employees are 100% on board with the company. In doing so, Zappos effectively uses the employee’s passion to enhance and fulfill their business goals. Hale describes his employees and being inherently in-line with the company’s culture, as the nature of the job brings together people of similar values. I would have to agree with this, especially in an industry, such as that of Backroads, focused on customer service in an active and adventurous environment.

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