Socially Responsible Marketing: Should it work for all firms?

In reference to Louisa’s blog post, “Marketing Spillover”, I have to agree with her that various marketing attempts made by firms are simply meant for adult audiences.  However, it is almost impossible to prevent these marketing messages to “spillover” to younger audiences, when an increasing amount of young children and pre-teens watch television, reads magazines and have access to the internet. It is not as easy as preventing them from watching R-rated movies, or playing Mature games. There are no ratings, or parental guidance in brand advertising.

Therefore, firms should carry partial responsibility in ensuring that their marketing initiatives are socially responsible and does not spread messages that espouses negative ideas. However, some firms are just not interested to do so. Louisa mentioned Abercrombie and Fitch as a firm that had no intention of being socially responsible marketers. The firm have gotten into trouble various times in the past with different social organizations for their controversial clothing line.

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However, will it benefit Abercrombie and Fitch to become socially responsible marketers? The majority of Abercrombie and Fitch’s customers are teenagers and college students, who might be attracted by the firm’s sexually implicit marketing and find their racy taglines amusing. Now the question is, will Abercrombie and Fitch garner more customers or lose the customers thay have by becoming socially responsible marketers? Socially responsible marketing may work some firms and don’t work for others.

An example of a firm that has made socially responsible marketing work is TOMS shoes as mentioned in Vivien Lee’s blog. Although their products may not seem as attractive, or unique in comparison to other retailers, the firm’s “One for one” campaign have endeared TOMS to many customers. In their success, TOMS have branched out from selling shoes to other products such as sunglasses and shirts.

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Consumer-Generated Marketing

In a response to Shay Segal’s blog post on “Doritos, Consumer-Generated Marketing”, I can’t agree more that consumer-generated marketing is an innovative, and cost effective approach to marketing that encourages conversation surrounding a brand. Traditionally, consumers are only on the receiving end of a marketing process. They want to interact to the ads, and commercials, but they cannot. Through consumer-generated marketing consumers are given the means to express the ideas, behaviour, and emotions they have surrounding a brand.

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Furthermore, Using consumer-generated marketing, firms can really cut back on the costs associated with actually producing the commercial. To save more money, firms should also consider distributing these videos online, embedding it on websites or through youtube and other channels. These new methods of marketing is important in a world where traditional avenues of marketing are losing steam. A McKinsey & Co. study found that TV audiences are HALF what they were in 1990, DESPITE a 40% increase in prime time marketing dollars. Forrester Research says that 16% of people ages 18 to 26 are spending more time online than watching TV. In addition, this so-called “Gen Y” adopts new technology faster than any previous generation.

Despite the many advantages of consumer-generated marketing, there are also downsides. As Shay have stated in his blog post one of these disadvantages is that its hard to find a quality video amoing the thousands that are sent in. One thing that firms should also consider is how their brand is presented by the consumer-generated content. There are firms that want to maintain a certain brand image. For example, Toyota wants to maintain a brand image that is safe, reliable and competitive in  price. Consumers may have different perspectives surrounding the brand than what the firm wants to communicate and maintain. These differing perspectives can leak out to any content that any consumers generate.

Consumer-generated marketing is a new, innovative and cost-effective form of marketing, but it may not work for every firm.

Examples of Consumer Generated Marketing:

This was a video ad made by a consumer

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GoDaddy’s Super Bowl Ad

I was looking through  Super Bowl ads to find some inspiration for this marketing blog, and the first one I saw made quite an impression on me. It was an advertisement by GoDaddy.com and it featured a lot of attractive and scantily dressed women. Now the first time I finished watching the ad I didn’t even know what kind of goods or services GoDaddy.com offers. All I remembered was…. the girls.

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That was enough for me to check out the website and other commercials GoDaddy.com has made. When I really think about it, firms use a lot of attractive men and women, artists, athletes and models to promote their brand in tv commercials, magazine/newspaper advertisements, billboards and even brochures. Check this other Super Bowl Ad for example

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Clothing stores are probably the most prevalent user of attractive men and women to promote their brand. Just go to the local shopping center and see..

Now I know people aren’t stupid enough to think that if we buy their goods or use these firms’ services, that maybe we could attract or look like those attractive men and women they show on their advertisements. So why do firms and corporations continue in showcasing hot and attractive men and women in their marketing? And that it has proven effective in getting consumers to buy their stuff?

It’s all about selective attention. We are bombarded everyday with countless advertising from hundreds of varying companies and probably remember only a handful of them. When a need arises for a certain good or service, we’ll probably get them from those companies whose advertisements we remember. What companies are trying to accomplish by putting attractive men and women in their advertisements is so that we, as consumers remember them, because intrinsically we want those men and women or want to be like them.

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What’s Next After ‘Go Green’?

Coming to Vancouver from a foreign country, one significant difference that stood out to me in terms brand marketing is the emphasis on being ‘green’. There is a continuing trend amongst consumers to become environmentally concious and firms have taken advantage of this. They spent thousands and millions of dollars on research to make their products more ‘eco-friendly’ and spent thousands and millions more to market this to consumers. Take for example this simple commercial from Apple

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Although some of these firms would have been motivated by increased profits, their attempt lessen the impact they made on the environment through offering their goods and services to consumers is applaudable. However, I agree to what Stephanie Myers stated in her blog ‘Consumerism Done Differently Part.2’ posted in the Canadian Marketing Blog, that “despite society’s growing environmental consciousness, our consumer culture persists.” Consumers like comfort, and would want to get an increasing amount of goods and services. Therefore although firms are using less and raw resources to offer a unit of their goods and services, this will only slow the negative impact they have on the environment rather than improve it.

I believe that the smart firm should realize that sooner or later that  consumers are smart enough to realize this fact. The current trend of being environmentally concious will become a norm that almost all firm will capitalize on and therefore consumers will take more interest in firms that are not only able to use less and less raw materials to provide their goods and services but also improce the environment. While being green may be the current marketing trend right now, the next step may be to market on how a firm is actually improving the environment. Stephanie Myers in her blogpost have given some examples of firms that have started to this.

http://www.canadianmarketingblog.com/

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Greatest Life Lesson

Growing up as the first male child in an Asian family, I was groomed to one day continue what my father started in the business world. Throughout my childhood and adoloscence he continually lectured me on how become a successful man. Some of what he taught me, I disagree with, while others became the most important life lessons a person can impart another. And the most important lesson among them would be preserverance. To never give up, to always stand back up again when life pushes you down. To learn from one’s mistakes and failures and become better.

In reality, life won’t always go as you planned. There will be problems, barriers and failures that you will have to deal with. Perseverance teaches us not to let these moments hinder us from our goals. We must view our problems and failures learning experiences, so that we can reorganize our strategy in order to succeed in achieving what we want later in life. It is a person’s ability to do this that allows them to succeed in life, because nothing can stop him/her. And my father did not just taught me this, he lived it. When he wanted to enter university, his family could not afford it, but that barrier didn’t stopped him. He financed himself through university by tutoring other children. When his company went bankrupt, he didn’t give up and instead found other means to finance his family. And now he has became successful, able to achive what he aimed for against the odds, all thanks to perseverance.

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Wait in line no more!

Article

Eric Adler and Julian Chabbott, roommates from Babson University created and founded a free iPhone application called Line Snob. This application gives real time information and wait times and rely on its users to submit information for other users to look at. To create an incentive so that the application’s users submit reliable information it would reward users through points that could be redeemed for coupons for reporting on the lines they’re standing in.

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These two men are entrepeneurs. An entrepreneur is a person who has possession of a new enterprise, venture or idea that addresses a current issue and assumes significant accountability for the inherent risks and the outcome. The issue that Eric and Julian wants to address is having to wait in lines. They realize that almost everybody dislike waiting in line to reach a destination or to watch a movie at the cinema, but there is currently no solution in avoiding it. So they came up with the idea of an application that informs people of wait lines, Line Snob. Of course there are inherent risks, such that it relies on users to provide information however it won’t attract users if it have no reliable information, creating the chicken or the egg comes first dilemma. Yet, they stuck to their idea and showed perseverance that allowed them to achieve success.

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Lockheed Martin’s Change of Culture

 Article

Lockheed Martin, the United States aerospace, defense, security and advanced technology company’s Full Spectrum Leadership initiative has been running for four years and has created a “shift in how it selects, assesses, and develops leaders—and how those leaders set objectives.” This major cultural shift has taken root in the 140,000 employees on the company’s payroll and good changes are seen in the executives and managers that has positively affected how the organization goes about and does businesses. The core of this leadership culture is accountability; leaders are not only measured on their results, but how they achieved them.

Changing a company’s culture is not an easy thing to do. According to John Kotter, there is eight steps in hot to effectively implement chang. First, is to establish a sense of urgency by creating a compelling reason on why change is needed. Second, form a coalition with enough power to lead the change. Third, create a vision to direct the change and strategies to achieve it. Four, communicate the vision. Five, empower others to act on the vision. Six, plan for, create and reward short term “wins” that move the organization towards the new vision. Seven, consolidate improvements and reassess changes and make necessary improvements. Finally, reinforce the changes by relating new behaviours with organizational success.

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Motorola Makes Big Supply Chain Investment in Singapore

A supply chain is a system of organizations, people, technology, activities, information and resources involved in moving a product or service from supplier to customer.

Motorola is investing more than US$60 million dollars over two years to manage its global supply chain from Singapore. Currently Motorola manages US$10 billion of activities each year in the supply chain operations, such as manufacturing and distributions.  The investment will be spent not only on manpower, but also research and development. Motorola also hopes to work together with the local academia to enhance manufacturing processes.

By centralizing its supply chain operations in Singapore, Ed Zanders, Motorola’s CEO hopes to improve cost structure, enhance quality of manufacturing and bringing products faster into the market to achieve a world-class supply chain operation. By bringing products faster into the market so that consumers could buy them, Motorola can reduce its product cycles (amount of time needed to bring new products into the market) from 6-9 months. This will lessen their inventory and improve inventory turnover. Singapore will be a “control tower” where the transformation process of inputs into outputs (Motorola cellphones) will be monitored and controlled. This is the company’s strategy in order to become more competitive.

Article on Businessweek

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Wal-Mart and Corporate Social Responsibility

Energy consumption has increased dramatically in the past century due to industries shifting away from coal to fossil fuels, the development of new technologies, the human population growing exponentially and the rise of energy for personal use. This is affecting the earth in a significant way by causing global climate change, ozone depletion, desertification and many other phenomena. There is a fear that by striving to meet our current needs, we will deplete the earth’s resources.

The idea of sustainability is meeting our present needs without compromising the needs of future generations. As the public becomes more informed of the adverse effects of excessive energy consumption through the media, there is a push for industries to adopt Corporate Social Responsibility, which means “achieving economic growth with social and environmental limits”.

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Take Wal-Mart for example. In this article from Bloomberg, it states that last year Wal-Mart announced that it will be launching a sustainability index and that “it expects the products on its shelves to comply.” Wal-Mart has adopted a CSR and this will help the retailer to measure its sustainability and enact policies in order to become more sustainable. It will also push producers that supply Wal-Mart’s shelves to become more sustainable as well.

Other companies and their CSR

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Business Strategy and Porter’s Five Forces

The word strategy in the context of business is often misunderstood and abused. In the business world, a company’s strategy directs its direction in the long term, while a tactic is how the company meets a short term specific objective. Take a look at this article from CNN that talks about Tribune Co. filing a new reorganization program that aims to keep the media conglomerate intact. This is an example of a strategy. Now take a look at another article about Warrent Buffet hiring a new investment manager for Berkshire Hathaway. This is an example of a business tactic.

Porter’s Five Forces is a framework for analyzing how attractive an industry is. The five forces are the bargaining power of suppliers, the bargaining power of buyers, the threat of substitute products, barriers to entry and the intensity of competitive rivalry. Many other academics and strategists as like Stewart NeillKevin P. Coyne and Somu Subramaniam have criticized Porter’s model. They state that it only works with the underlying assumptions that buyers, suppliers and competitors do not collude. that structural advantage is a source of value and that uncertainty is low, allowing planned responds to competitive behaviour by the market’s participants. An extension to Porter’s Five Forces was made by adding complementors as a sixth force to explain strategic alliances. This model is called the Six Forces Model.

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