For this assignment, I was required to write two business letters: one as a customer writing a complaint, and the other as an employee whose job it is to respond. This was an interesting assignment for me. At the time of writing, I was in a real life situation of a customer who was dissatisfied with the service of the company. The complaint I had written for this assignment was then used to send as a complaint to Amazon.com.
Encl: 301 Complaint & Response