With the development of online trading, the markets of delivery and transportation expand apparently. Nowadays, in China, there is a popular delivery company named Shun Feng Delivery whose competitive advantages are similar to West Jet’s: good customer services and low cost.
One of the most important elements has contributed to the success of Shun Feng Delivery is that the delivery company open their chain points as convenience stores. This special feature of the chain points brings significant benefits. First, compared to the chain points that only act as the post offices, Shun Feng’s chain points could save more money. Because selling goods and commodities could also earn profits, which effectively reduce the rental budget. Second, operating a few convenience stores could attract larger flow of customers. While the customers are buying stuffs, they also see the brand image of Shun Feng Delivery. So there is more chance for customers to experience the process of realize, think, desire and then make their action to adopt the services of Shun Feng. The function of these convenience stores could be free advertisement as well. These two benefits we have mentioned make Shun Feng is able to delivery a better delivery services at a lower price. Last, as a combination of convenience store and delivery retailer, the chain points could be more convenient for customers so that the company could delivery good customers services effectively. Since the special operation form of convenience store, the chain points have been widely distributed. Almost every big community of metropolis in China has one chain point from that company. So Shun Feng is able to guarantee that whenever you need, we could come to deliver our services in an hour. Therefor, customers will be more satisfied when their items could be delivered in time.