Cheryl Chao
Email: cherylchao.27@alumni.ubc.ca Phone: 778-123-4567
Education
University of British Columbia, Vancouver, Canada August 2016 – April 2020
Bachelor of Arts in Psychology
- GPA: 3.7/4.33
Canadian International School of HK, Hong Kong August 2013 – June 2016
International Baccalaureate Diploma
- IB: 37/45
Work Experience
UBC Book Store | Rush Cashier August 2019 – September 2019
- Understanding customers’ needs and providing the best textbook option
- Directing customers to different resources based on their needs
- Assist customers with their textbook and online textbook purchases
- Assisting with purchase returns, exchanges and textbook rentals
Jericho Kids Club | Program Leader April 2019 – current
- Empowering children through leading fun activities indoors and outdoors while ensuring their safety
- Building rapport with children through playing games with them to ensure that they have an enjoyable time with us
- Guiding and supporting children through conflict resolution methods when in conflict
- Create team bonding opportunities for children through offering active group games
- Offer art activities and art supplies to promote creativity and opportunities for children that prefer quiet activities
- Cleaning up the room every day to maintain the clean and safe environment for the children to be in
Trout Lake Community Centre | Youth in Action Program Leader April 2019 – current
- Teaching life skills such as transit, money budgeting, interview and relationship building skills
- Offering indoor activities such as cooking or boardgames day as well as outdoor sports
- Building rapport with the children as well as facilitating opportunities to build friendships amongst youths
- Guiding and youths to recognize their zones of regulation and to express their situations to us
Behaviour Interventionist September 2018 – current
- Embedding program lists into free play to gradually adjust the unexpected behaviour to desired behaviours
- Rapport building with clients to allow for more successful interventions
- Attending school sessions to build social skills and to mitigate unexpected behaviours in school
- Communicate with parents for the client’s success or areas of continual support
- Attend overlaps and monthly meetings to ensure techniques used are consistent and are more beneficial for the client
The Soup Market | Store Closer September 2017 – April 2018
- Sold daily soups and meals
- Recommended suitable products to customers to fulfill their desired taste
- Clean the front and back of the store to ensure cleanliness and tidiness
- Organize and close the store in the evening
Cheung Kong Hutchison Holdings Ltd | Corporate Affairs Intern July 2018 – August 2018
- Made Chinese and English news clippings for news related to the company and business
- Wrote and edited news summaries for the company’s monthly internal magazine
- Assisted with editing the company’s annual internal calendar book
- Attended promotional events for different brands at a booth in a wedding exposition
- Prepared a sub-brand award ceremony guest list and socialized with guests
PricewaterHouseCoopers | Campus Recruitment Intern May 2017 – August 2018
- Designed and executed the passport (instructions booklet) and personalized props for the in-house campus voice
- Conducted and analyzed different focus groups’ feedback on various internship programs
- Conducted group interviews and assisted on panel interviews for internship programs
- Analyzed campus voice registration data to ensure the effectiveness of the event
- Led the opening and group activities during the second batch summer interns’ orientation
- Represented campus recruitment team in marketing emails and followed up on candidates’ enquirers
- Contacted overseas universities to help promote campus recruitment team’s roadshow
- Built a sense of belonging for interns through designing intern profiles and promoting it to the business
- Planned team bonding events to help the team de-stress before their peak season
- Participated in the UK Joint University HK Career Fair to promote internship and graduate opportunities
- Assisted the Assurance One Year Placement Program Information Session and surprise interview
Skills
- Standard First Aid Certificate with CPR-C & AED
- Criminal Record Check
- Non-Violent Crisis Intervention
- Fluent in English, Cantonese, Mandarin
- Stronger interpersonal skills
Achievements
Hong Kong Yours Student Club Director
The Associated Board of the Royal School of Music
- Grade 8 Piano, Grade 6 Classical Opera
International Schools Sports Federation of Hong Kong
- 200m Freestyle Bronze Medal