Family – Owned Success

Long & McQuade is one of Canada’s most successful home-grown business with an annual revenue closing at $300 million. All of the stores are corporately owned and Long & McQuade’s value preposition is not to make profit, but to retain a long term relationship with their customers; this preposition makes up their unique business model.

Not many firms are able to be successful just based off of customer loyalty, thus this gives Long & McQuade a competitive edge. Since this business is still run by the family, I think the family atmosphere corporate culture still exists. As learnt in class, the culture begins with the founder. The corporate culture of this company would then lead to a flatter and more centralized corporate structure.

As a long time piano, orchestra, and band student, I am very accustomed to visits to my local Long & McQuade. This company is a long-time sponsor for my high school band, and I think that most of the marketing is through the band folders they distribute, and the music festivals they support. Additionally, whenever I walk into Long & McQuade, I feel very welcomed and the employees are extremely helpful. If given the choice, I would rather go to Long & McQuade than Tom Lee.

Sources:

http://www.theglobeandmail.com/report-on-business/small-business/sb-growth/long-mcquade-ceo-on-family-owned-business-success/article15478894/

Giant game of Monopoly

I was very enlightened after reading Chris Mile’s article, 10 Corporations Control Almost Everything You BuyPrior to this article, I did not realize how much market power these monopolies had. Growing up, I assumed that most of the brands ran independently and only sold the items they were known for. For example, I thought Nestle only sold hot chocolate and chocolate chips, but after analyzing the diagram, it seems that Nestle also owns L’Oreal which is known for their shampoo.

Many of the brands are competing against each other in the same market, yet they are owned by the same company. This is a clever marketing scheme, as numerous consumers are oblivious to the fact that regardless of what brand they buy, the company still makes profit.

When using porter’s five forces to analyze the competitive rivalry within an industry, there is a barrier to entry for new businesses who plan to enter the food industry. Additionally, there may be many substitutes within a market, but the substitute is most likely also owned by the monopoly. For example, when deciding between two fast-food places such as KFC or Pizza Hut, no matter what is chosen, Yum! makes money, thus increasing PepsiCo’s revenue.

Source:

http://www.policymic.com/articles/71255/10-corporations-control-almost-everything-you-buy-this-chart-shows-how?utm_source=takepart&utm_medium=social&utm_campaign=nov

Re: the real reason behind the iphone 5c

I was really intrigued after reading Bryan Jiang’s blog, The Real Reason Behind the iPhone 5C, I presumed the main reason for Apple’s decision to release a lower end model of the iPhone 5S was to target a different market. The assumption was that “c” in iPhone 5C stood for “cheap.” As stated in Bryan’s second paragraph, this product could be intended to target a “new rising demographic of smartphone users.” This brings up an interesting question about the iPods, as it seems that Apple might completely phase them out and no longer make them.

According to Tony Bradley, his three main theories to why Apple created the iPhone 5C are as follows: cheaper iPhone for emerging markets, aimed at kids, and intended to clearly separate from iPhone 5S. I agree with those three points, but in addition, it seems as if Apple may have launched this iPhone line just to be different from their competitors. Similarly, Samsung has the Galaxy S4 mini. By launching the iPhone 5C, Apple may be competing in that market.

If Apple had priced the iPhone 5C at a cheaper price, I think it would have been more successful. Prior to the launch, numerous consumers assumed this phone would be cheap. Since the price was much higher than their expectations, the quantity demanded is lessened.

Sources:

http://www.forbes.com/sites/tonybradley/2013/09/16/three-reasons-apple-created-the-iphone-5c/

The Real Reason Behind the iPhone 5C

 

 

Re: telus corps future is friendly and full of success

In response to Kristina’s blog about TELUS, I also agree that the success of the company is due to the “highly acclaimed corporate culture.” As mentioned in Kristina’s final paragraph, employees are given the flexibility to work at home. Additionally, autonomy and empowerment are given when they work independently from home, thus increasing job satisfaction. For many employees who live in suburban areas, working at home is cost efficient and better time allocation. According to CBC, if one were to be stuck in traffic for 30 mins daily, a total of 83 hours a year would be wasted. Happier employees lead to more satisfied customers.

TELUS is leading such a great example, that Rogers Communication Inc. is also shifting their focus to corporate culture. Not only is corporate culture important, so is corporate social responsibility; these two terms tend to go hand-in-hand. In TELUS’s 2012 Corporate Social Responsibility Report, the company reportedly invested in numerous communities and contributed to reducing the impact of climate change. Furthermore, by displaying to their customers that TELUS cares, they are connecting with many customers on a more personal level. Hence, customers remain loyal to TELUS, which decreases customer turnover rates.

TELUS reveals its secret to success provides insight to the company’s corporate culture.

Sources:

Telus Corp’s future is friendly – and full of success

TELUS_Critter_Roll_Wallpaper_by_pootpoot1999.jpg

http://www.cbc.ca/news/canada/british-columbia/metro-vancouver-traffic-congestion-2nd-worst-in-north-america-1.1380948

http://csr.telus.com/en/

http://www.theglobeandmail.com/report-on-business/incoming-rogers-ceo-expected-to-spark-culture-shift-at-cable-giant/article15445703/

http://www.astd.org/Publications/Magazines/TD/TD-Archive/2012/09/TELUS-Reveals-Its-Secret-to-Success

Amazon stealing Canadian grocery market’s turf

            Not too long ago, Amazon launched its online grocery store, which offers 15,000 different non-perishable food items. Expanding into the online grocery market segment is a sustainable strategy for Amazon, as food is a necessity, therefore the demand for it would be constant sloping. Amazon needs to continue to be innovative in order to increase business profit growth, and entering the grocery e-commerce industry is the best way.

Currently, Wal-Mart is the only other retailer that offers online grocery shopping. By entering a new market with few competitors, Amazon has the capabilities of expanding into fresh produce. Many customers turn to online shopping simply because it is of more convenience as the consumers could be restricted by time and geographical location.

Amazon is very experienced in the e-commerce market and has a very effective marketing strategy, the recommendation bar. By compiling a list of items the consumer may be likely to purchase based on their shopping habits, it will likely increase the willingness for the consumer to purchase that item. Though, there are some set backs with the recommendation bar since the recommendations may not be necessarily great ones. This recent article is a great example of recommendations gone wrong.

Sources:

http://4.bp.blogspot.com/-Ys3vLfzzxeQ/UdoL7iw3XZI/AAAAAAAADys/rlpMjpAtVWw/s1600/amazon+grocery.jpg

http://www.walmart.ca/en/grocery/N-117

http://www.theglobeandmail.com/report-on-business/international-business/us-
business/amazon-to-take-on-grocers-as-retail-landscape-gets-more-crowded/article15172182/

https://encrypted-tbn2.gstatic.com/images?q=tbn:ANd9GcRTq7oAYpImWOXR-Ta803-DyblohkxrZQSulqSkY_LO8WfCF5CN0Q

http://www.dailymail.co.uk/news/article-2478322/Kinky-links.html

the Struggles to keep Subscribers

Many television companies such as Time Warner Cable suffer quarterly losses of TV subscribers to internet live streaming. The internet is a threat to the company which renders that TIme Warner Cable needs a new strategy.

According to Porter’s generic strategy, Time Warner Cable target scope is industry wide while trying to differentiate their cable company from their competition. Similar to the problems discussed in class about Netflix, Time Warner Cable needs to find a new strategy that would generate more profit. An option could be that they have their own online streaming website for their subscribers that display shows exclusive to Time Warner Cable.

In this scenario, Time Warner Cable decided to purchase content, hence reaching an agreement to distribute Al Jazeera America. New York Times state that this is a “win-win proposition” for both companies, but to me it seems like Al Jazeera America gains more from this agreement. For Al Jazeera America, the company will have more exposure in their geographically targeted areas (New York and Los Angeles) and will increase the number of viewers ratings.

Despite the likelihood of increased viewer ratings for Al Jazeera America, this does not necessarily guarantee that Time Warner Cable will be able to increase their number of subscriptions. In the long run, Time Warner Cable might suffer a loss from signing this contract as they might not break-even.

Sources

http://cdn.theatlantic.com/static/mt/assets/business/Screen%20Shot%202013-01-07%20at%2010.48.25%20AM.png

Effective Commercials – Galaxy Gear

Recently, Samsung released their anticipated product – the galaxy gear. The Samsung galaxy gear acts as an accessory to their “market-leading Galaxy smartphone with a small screen offering basic functions such as photos, hands-free calls and instant messaging.”

In their new commercial titled as “Evolution” which can be viewed here, Samsung uses effective tools to help differentiate their product and convince consumers that it’s the “next big thing.”

This commercial begins with pictures of previous gadgets used in popular TV shows such as Star Wars and Power Rangers. This is effective because the target market for the galaxy gear would have watched those shows as Children, and at one point, would have wanted those cool devices to be real. For a lot of people, their childhood memories would have stirred up emotions such as nostalgia, tempting the consumers fulfill their childhood dreams; hence purchasing the galaxy gear. Additionally, this commercial was quite simple and did not have unnecessary information, if anything, it left the consumer wanting to know more. This effective marketing scheme would have the consumer hooked on the product, therefore going out to purchase it.

According to Harvard Business Review, a brand would need compelling points of difference in market of parity. Samsung is known for their innovative products which sets them apart from Apple. By releasing the galaxy gear, Samsung has a competitive advantage in the market, and many other companies would follow suit to try to enter this new market of “wearable, hands free device.” Watches are fashionable, and the galaxy gear might become “the next big thing.”

Work Cited
http://fcis.vdu.lt/~n.klebanskaja@evf.vdu.lt/fov1-00098617/FOV1-0009D4C0/KEVIN-~1.PDF

http://www.theglobeandmail.com/technology/gadgets-and-gear/gadgets/samsung-reveals-galaxy-gear-smartwatch/article14109091/
http://rack.1.mshcdn.com/media/ZgkyMDEzLzA5LzA1Lzc5L3NhbXN1bmdnYWxhLjNjNmZjLmpwZwpwCXRodW1iCTk1MHg1MzQjCmUJanBn/e7022582/dd3/samsung-galaxy-gear-big-bold.jpg

https://www.youtube.com/watch?v=f2AjPfHTIS4

The Underground Society

It is hard to imagine that the entire population of Singapore is larger than British Columbia, yet has a smaller landmass than New York City. The overcrowding in Singapore is a ever growing concern for society and the government; the solution, to build an underground city. Singapore is known for building a lot of the shopping malls underground like “ION Orchard.”

According to New York Times, in a recent blog post, Khaw Boon Wan, Singapore’s minister for national development, pointed to extensive pedestrian passageways and shopping malls in Japan and Canada. He cited the possibilities in Singapore “of creating underground transport hubs, pedestrian links, cycling lanes, utility plants, storage and research facilities, industrial uses, shopping areas and other public spaces here.”

Economically, this would be ideal for Singapore since land expansion is not possible. From a business management prospective, this would be a costly high-risk project. The risks are unknown and there is not enough research done to see the psychological effects of humans being without daylight for a numerous period of time. There is no doubt that sustaining life underground is possible, but it would take a lot of marketing to convince the citizens to migrate underground.

Over the summer, I had the pleasure to spend a few days in Singapore to visit my family. Despite the MRT system being sufficiently better than Translink, I rather be outside enjoying the scenery, than be in a crowded and stuffy MRT subway station.

In the short run, this project may not be appealing, but in the long run, I believe that it will become a sustainable way of living. Humans will learn to adapt to their surroundings.

http://www.sunscreen.com.sg/backgrounds/Aerial_View_of_Singapore.jpg
http://www.nytimes.com/2013/09/26/business/international/crowded-singapore-looks-below-for-room-to-grow.html?ref=business&_r=0

An Urban Resort

After getting their proposal shot down in 2011 to build a mega-casino, Paragon Gaming has returned with another idea: to build a luxurious sports-entertainment district similar to the one in LA. To me this sounds like a great idea, but why is Vancouver not Vegas still petitioning against them? I understood why the mega-casino was a bad idea, it promoted gambling which can increase the debt rates in Vancouver. Additionally, it was an economically inefficient use of the land.

This new proposal by Paragon Gaming satisfies the government regulations and clearly states their intention is to not expand the gambling area. The location of this “sleek new design by architectural firm IBI Group with a glass-fronted structure, bookended by the hotel buildings” will attract more foreigners and generate more income for the local economy. According Globe and Mail, an economic impact assessment commissioned by Paragon, the project would create about 2,000 jobs and generate $180-million a year for the local economy, as well as annual spin-off spending of $87-million.

Though the downside of this project would be an increased volume of traffic on main street, which is already proven to be an issue. The development of this project would also mean that the City of Vancouver need to increase the number of lanes on the road. This urban resort might not be able to generate enough revenue to offset the cost of renovation to BC Place.

As a city dweller, I think this new project would help develop the False Creek area into a more exciting place to be. Additionally, this resort will give residents of Vancouver an option to escape reality and relax. Since BC Place attracts many people annually, having a nearby hotel will be beneficial, especially after late night events and concerts.

http://www.vancouversun.com/Paragon+Gaming+offers+million+resort+proposal+Place+lands/8952619/story.html

http://www.theglobeandmail.com/news/british-columbia/casino-company-rolls-dice-again-on-downtown-vancouver-development/article14504321/

Marketing Strategy Gone Wrong

“Companies should never use tragedy to market their products and services, or do anything that could even be misconstrued as such,” said Matt Singley, chief engagement officer at Singley + Mackie Inc., an L.A.-based agency that consults with clients such as Samsung and Electronic Arts on their social media strategies. “From unrest in the Middle East, to the tragic tsunami in Japan, to 9/11 and the significance of that date for so many people, brands need to learn to back off and step in to the background.”

Many companies turn to social media to promote their products, yet many do not realize they are not adding value by reporting this information on social media. According to the Globe and Mail, on the 12th anniversary of the World Trade Center attacks, some companies referencing the event in marketing messages discovered that many consumers aren’t ready for such a strategy.

Making light of such tragedies do more damage than gain to the company’s image. Social media is the quickest outlet to get product information out, yet there is the possibility of consumers misinterpreting the intent of the message. For example, the intent of the AT&T”s message of “never forget” accompanied with a photo of a hand against the New York skyline was to pay respects to those affected by the 9/11 tragedy. Yet, twitter users viewed it as a comical satire of the situation; AT&T faced many criticisms as a result.

In the day and age where social media has become a daily routine of many lives, such events as 9/11 cannot be made light of as negative reactions could contribute to a decrease in profit. “Thanks to the proliferation of social media, potentially offensive marketing efforts reach increasingly wider audiences.” Not all publicity is good for company, and insensitive tweets are the proof of that. Companies need to be reminded that using world events as a financial opportunity will not enhance their reputation but create backlash.

Work Cited

“Ethics behind Social Media in Business.”Pamplin. N.p., n.d. Web. 12 Sept. 2013. <www.acis.pamplin.vt.edu/faculty/tegarden

eluta.ca. “Marketing tragedy: When ads become apologies – The Globe and Mail.”Home – The Globe and Mail. N.p., n.d. Web. 12 Sept. 2013. <http://www.theglobeandmail.com/report-on-business/industry-news/marketing/marketing-tragedy-when-ads-become-apologies/article14267057/>.

Image source: http://beta.images.theglobeandmail.com/cac/report-on-business/industry-news/marketing/article14267056.ece/ALTERNATES/w620/911-ad12rb1.JPG