Senior Citizens “Forced” into Social Media
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This post was originally going to be about social media and rural libraries in America, but it ultimately morphed into social media and senior citizens who use the libraries I currently work. Yes, I work in a rural library, which is also in an area well known as a good place for rural retirement. The retiree community seems to be divided into three camps, those who are comfortable with computers and using the internet, those who want nothing to do with either and those who have been “forced” into using social media by their children or grandchildren. The challenge becomes how to make social media more comfortable and accessible to the “forced” group to embrace population?
The “forced” group is pushed by the younger generations to adopt social media as a means to stay in touch with children and grandchildren who may live far away. The majority of their accounts are created while on holiday with family, or created remotely by family members. Often, individuals want to show other family members that they can use social media without help, which in time may happen, but initially is very difficult. Some individuals cannot even access their account, and come to the library seeking assistance to fix their problems. While we are more than happy to help them through the steps, it is library policy not to touch a personal laptop, phone or tablet. I understand and agree with the policy, nevertheless it has caused conflict with patrons who would like nothing more than to have you solve the problem and watch from the sideline; however taking over is a quick fix that does not allow the patron to learn.
I have noticed a trend during my time at the library: following holidays, particularly the winter holidays, Mother’s Day, and Father’s Day, there is a significant increase in the number of social media questions relating to new accounts, or just how to use social media in general. Our library does offer free community classes in various computer topics, including social media, but these are often geared toward those who already have some experience with social media which does limit access for those who want to learn the basics of social media. The library system is now going to offer one on one session for patrons on the topic of their choice, so far patrons have requested time for social media and e-readers. From personal observations and interactions I feel it would be best for patrons to have one on one time when first exploring social media it will allow people to work at their own pace and in a more comfortable situation.
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**This post is based on personal observations, not research.**