(View from outside Market Basket in Danvers, Massachusetts)
Up until a few months ago, every Saturday my mom, sister, and I would venture up to Salem, Massachusetts to visit my grandmother. As she could not grocery shop for herself any longer, we would take a short trip over to the Market Basket in Danvers. Market Basket is altogether a great company. Its prices rival all other supermarkets. The workers enjoy many benefits: a pay above the minumum wage, paid sick leave, health care, and bonuses. And, they like working there; some having worked decades the company.
(Protesters show support for fired CEO, Arthur T. DeMoulas)
Everything changed when Arthur T. DeMoulas was removed from his CEO position. This caused the loyal employees and customers of Market Basket to begin two month long protest. The stores shut down and some of them ended up losing their jobs for organizing protests. As time went on the protesters began to see this as “a battle in a larger war against the decline of both middle-class jobs and family-owned businesses where employees come before maximum profit”. When things finally tied together after two moths after Demoulas bought his cousins’ share of the company, employees were overjoyed. One even said,”[he] felt like [he] just won the lottery”.
(DeMoulas’ removal was seen as the company putting profit over people)
More companies should strive to be like Market Basket. They have a good relationship with their customers and loyal employees. I don’t think many other companies have experienced protests at the removal of a CEO. It just goes to show how a company can “do good and do well”.
Read: US labor secretart cites Market Basket as a model for other companies & A happy ending for Market Basket employess, customers