Sample Complaint letter
Concord Parking
201-3001 Wayburne Drive
Burnaby, BC Canada V5G 4W3
Date: July 8, 2021
Subject: Ticket number 2003032476
Attention: Mr. Emerson Chua, Dispute Officer
Dear Mr. Chua,
On July 7, 2021, at 4.00 pm, my family had an appointment with Ms. Marie Nickl from the Ministry of Children and Family and parked at spot number 24 provided for building customers. When we returned to our vehicle at 5.00 pm, I found a ticket for $40.00 on our family car’s windshield.
In front of the building, a sign states that the parking lot is for the building’s customers. We have received an erroneous ticket and would like to request the cancellation of the parking ticket payable by August 7, 2021.
Attached are the following documents for your reference:
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- Copy of the email confirmation of meeting with Ms. Nickl
- Printed photo of the customer parking sign at the building entrance of 4430 Halifax street, Burnaby.
Thank you very much for your consideration of this request.
Best regards,
Lea Ang Salamanca
Sample Bad News Business Letter
Fiesta Creative Catering Inc.
800 20th Street,
New Westminster, BC, V5G 4A7
November 5, 2021
Public Relations Department
Trane Energy Systems,
XXXX Beta Avenue, Burnaby BC, V2L 6G4
Attention: Ms. Charisse Tan, Socials and Public Relations Officer
Subject: Request for refund for event held on September 16, 2021
Dear Ms. Tan,
On September 16, 2021, your office ordered the Classic Roast Beef Special Lunch for 25 people, priced at $20.00 per person. The order was delivered and set up at Trane’s conference room, ready for lunch at 11:50 am.
On September 17, 2021, you sent us a request for a refund for $100.00 because only twenty people came to the office luncheon.
All orders received and delivered to customers follow a set amount of food allocated for every catering order. The kitchen allocates 6 ounces of roast beef, 3 ounces of potato salad, 1 cup of green salad and a 3-inch square lemon bar for every order of The Classic Roast Beef Special. The amount invoiced and produced is based on the confirmed guest count two days before the event to guarantee that the best quality ingredients are reserved for your order and to ensure that kitchen and service staff are available to be of service to your guests on the day of your luncheon. Your order for twenty-five people was enjoyed by the twenty people who attended your event. For this reason, our company is unable to give the refund of $100.00 that you have requested because only twenty people showed up during the luncheon.
If you have any questions, please email us at lea@fiestacreativecatering.com or call our office at 604-524-4321.
Thank you very much for your business, and we hope that we can be of service to Trane Energy Systems at your next company event.
Best regards,
Lea Ang Salamanca
Catering Manager, Fiesta Creative Catering Inc.
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