Complaint Letter:
Daniel Tsui
2205 Lower Mall
Vancouver, BC V6T 1Z4
November 12, 2021
John Appleseed, Restaurant Manager
Nori Bento & Udon
6055 University Blvd.
Vancouver, BC V6T 0C5
Subject: Raw poultry served in Take-Out Order
Dear Mr. Appleseed:
On November 3rd, during evening time, I had ordered a take-out chicken bento box at the Nori Bento & Udon located on UBC campus.
I had already walked back to my residence after picking up the order. As I was about to eat the chicken, I noticed that the piece I was holding was still raw. Had I been more distracted or busy while eating, I could have eaten the raw chicken and develop food poisoning symptoms. Due to lack of time, I did not have a chance to walk back to your establishment and have my order exchanged. In the end, I threw out all the chicken and was left with only the side dishes. I am very disappointed in the lack of care towards thoroughly cooking meats to appropriate temperatures.
I truly hope you can take this information seriously and advise the cooking staff to be more attentive and to ensure that the cook staffs are following appropriate FOODSAFE standards set by the province of BC. I understand that many orders may come through, but raw poultry is nothing to be taken lightly.
Because of this, I am requesting a full refund of $10.49 for my troubles encountered. To support my claim, I have enclosed my receipt and a photo of the raw chicken received from your establishment.
I hope you can make changes to how meats are cooked in a timely manner as many UBC students could get severely ill from consuming your food. I do hope that I am able to regain trust in your food soon.
Thank you,
Daniel Tsui
Daniel Tsui
Enclosure: Order receipt from November 3, 2021
Enclosure: Photo of raw poultry served
Bad News Letter:
John Appleseed, Restaurant Manager
Nori Bento & Udon
6055 University Blvd.
Vancouver, BC V6T 0C5
November 13, 2021
Daniel Tsui
2205 Lower Mall
Vancouver, BC V6T 1Z4
Subject: Follow up on Raw poultry served in Take-Out Order
Dear Mr. Tsui:
Thank you for taking the time to voice your concerns with our establishment at Nori Bento & Udon. I am terribly sorry for the experience you have encountered during your last visit. I hope you have not fallen sick because of our food. I apologize for the inconvenience caused.
I have personally reviewed your complaint and have made the necessary changes needed to reinforce FOODSAFE standards in the kitchen. I do understand that being served raw poultry is most definitely unacceptable and does not adhere to our company’s standard.
I have refunded $10.49 directly to your credit card regarding the unpleasant experience you had with us. Additionally, I have enclosed two 100% off vouchers for your next two orders, to a maximum of $20 per voucher.
Again, I truly apologize for the terrible experience you have received from our establishment, and we hope that the vouchers are enough to regain your trust again.
Sincerely,
John Appleseed
John Appleseed
Restaurant Manager @ Nori Bento & Udon
Enclosure: Nori Vouchers
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