(real response received after emailing Starbucks with my complaint March 10, 2019)
Starbucks Regional Office
3432 25 St NE
Calgary, AB
T1Y 6C1
Dakota Tryhuba
734 Luxstone Gate SW
Airdrie, AB
T4B 0H3
March 10, 2019
Hi Dakota,
Thank you for contacting Starbucks. I just finished reading your email and appreciate you taking the time to share your concerns with us.
Dakota, I am sorry to hear your Double Wall Tumbler is damaged. I am glad to help you with this matter.
We do not have a warranty for our serveware; however, we can exchange a damaged item within 60 days of purchase. Unfortunately, we are unable to replace this tumbler because you received it two years ago.
Thanks again for writing us. If you have any additional questions or concerns, please don’t hesitate to get in touch!
Sincerely,
Manuel R.
Starbucks Customer Care
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