The third week in January is always one of the busiest. Everyone is catching up and the flurry of e-mails matches the snow. Despite that we have time to look at space reorganization at the department and are excited by the prospect of improving the working environment. Those who are likely to move have indicated where their would like to be and it is all looking very achievable.
This is my second vancouver winter and I am still slightly puzzled,as someone who experienced 9 winters in Quebec, how we respond to a slight flurry of snow and a bit of a frost. However I also realize it is not so amusing for many patients and they find it hard to get out to see us in our practices. So how does a patient cancel their appointment. Your MOA might be very busy, assuming that their travel plans were not disrupted, just dealing with twenty five calls to change or cancel an appointment, on top of the already high demand for lab results or other needs. In some countries a lot of patients can get direct access.
This is an example from one site showing the latest figures for a clinic with Electronic Access by patients in November 2011.http://gprecordaccess.blogspot.com/
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Electronic Access Activity
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Frequency
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System log-on
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828
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Failed log-on
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73
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Repeat medication items requested
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625
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Make appointment
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209
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Cancel appointment
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78
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File change of address
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5
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Change of address request
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8
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Number of individuals using access
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325
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