Taking a bit out of Apple

Xiaomi, often described as China’s answer to apple, is actually quite different.

This news article compares Apple with a Chinese mobile phone company– Xiaomi. Xiaomi  had recently launch their new phone– Mi-3.

Financially, Apple is now selling more phones than Xiaomi. But Xiaomi as a new company (found in 2010) has grow really fast. In the second quarter of 2013, Xiaomi’s market share in China is officially more than Apple for the first time.

As the price, Xiaomi is way more affordable than the iPhone 5s or 5c. Although Apple has just launched iPhone 5c– which is a little cheaper than original iPhone 5, targeting Asian market, Xiaomi is way more affordable. The reason why Xiaomi is that cheap is they sell their phone online.

Xiaomi is even develop apps and games with Google. Which drags more attention.

In my opinion, what Xiaomi is trying to do is to build up brand identity. Compares with some mobile phone companies nowadays, they keep saying they are nothing like Apple, and design their product and software in a completely different way. I believe this is a good thing because a unique brand identity can helps consumers to differentiate different products. Look at mobile phone market today, there are many smart phones that are designed like iPhone. But Xiaomi use Android system and designed their phone in a different shape. It makes them stands out from the market.

News link:http://www.economist.com/news/business/21586344-xiaomi-often-described-chinas-answer-apple-actually-quite-different-taking-bite-out

Richmond women accuses McDonald’s of discrimination

Richmond women Hai Xia Sun saids that the manager of McDonald’s at No.3 road refused to service her because she can’t speak English.

She was ordering a hot chocolate but was given a Mocha coffee. It was a line behind her while she was trying to explain to the manager. The employee and the manager was frustrated and told her to leave.

Although Sun’s family is looking for apology, McDonald insisted that it was a misunderstanding. Customer outside is also concerned about this issue. They think McDonald should communicate to their employees well, they also need to shorten the language gap.

In my opinion, McDonald’s is a international company, in this kind of situation, what McDonald’s need to do is not explaining how this is a misunderstanding. What they need to do is give a formal apologize, and also considering give their customers multi language service.

Stakeholders in this situation:

• The manager and employees at McDonald’s at No.3 road.
• McDonald’s company
• Miss Sun and her family
• New immigrants in Richmond

I recommended McDonald to:

• Apologize to Miss Sun and her family
• Considering multi language service.
• Pay attention to employee training

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