Passengers traveling with Comtel Air were requested to pay extra fees or else they would not fly
When passengers travel by air, they expect to arrive to their desired locations quickly. However, recently, Comtel Air delayed a flight carrying 180 passengers from India to Britain until they “[paid] 10,000 Indian rupees ($200) each – to cover the cost of fuel and airport fees.” Many passengers thought that this was unfair as they had paid for their tickets already and had to “go one by one outside, in Vienna, to get the cash out [if they didn’t have the money]” says Reena Rindi, a passenger traveling with Comtel Air. An explanation later indicated that the issue had arisen as a result of a “conflict between this recently formed airline and an independent British tour operator, Skyjet Travel” who sold tickets for Comtel.
I think that this is a major issue as Comtel Air is a business that is still expanding. This incident would lead to poor public image as it shows the unprofessionalism of the company since the flight crew had to inform the passengers about the issue on behalf of their company. Even though this issue is going to affect the company negatively, it also serves as an indicator to what the company is doing incorrectly. Therefore, Comtel would be able to take this as an opportunity to revise its business so that it would be able to minimize such issues, if not eliminate them, in the future.
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