source: http://tony-wilson.com.au/blog/wp-content/uploads/2011/04/useless_kl-300×200.jpg

Having read Riana Ullattikulam’s blog post, “Are Managers Useless?” which describes criticizes the selection process of managers in many fast food chains, I agree with Riana’s argument that flipping burgers is often not a good indicator on whether or not somebody would be a good manager. Rather, as was argued by David McClelland in the Harvard Business Review, “[t]he manager’s job seems to call more for someone who can influence people” (McClelland).

In fairness to those deciding who will receive managerial roles at your local A&W, it is likely difficult to find individuals motivated to manage an A&W that is motivated by a desire to influence people. Based on my own goals and the goals of many of whom I talk to, if somebody desires power in their future, they do not seek it by managing a McDonalds, where they are but a grain of sand on the beach that is the McDonalds food chain. If the role in the organization is seen as being relatively devoid of responsibilities compared to other managerial positions, those who would qualify to be great managers will find other jobs. Those who select fast food managerial positions often need to settle with anybody reliable and hard-working. To solve this problem, managers may be given more power and abilities to distinguish themselves, so that they are not seen as useless no matter what they do.

Sources:

Are Managers Useless?

http://hbr.org/2003/01/power-is-the-great-motivator/ar/1