The downfall of Snow Brand Milk Products and the profitable cause marketing of Toms shoes
Should all businesses act ethically? If we ask this question to public, they will obviously say “Yes! All businesses should act ethically!”. Like this, Consumers and public have a certain expectancy from businesses to act ethically.
One of the biggest daily products company in Japan, Snow Brand Milk Products Co Ltd, got astronomical damage on sales in 2001, because of being unethical. More than 15,000 people who drank Snow Brand Milk got food poisoned and that was caused by not cleaning the valve during their production line. They lost the massive sales and reputation from this scandal.
On the other hand, Toms shoes used “cause marketing” successfully. Their marketing is giving free shoes to African children when customers buy shoes. Being socially responsible allowed toms to create good brand image, attain high salary with reputation. Their marketing strategy and corporate social responsibility allow to have competitive advantages with unique selling points.
http://youtu.be/7MV3HWQHl1s – Toms shoes cause marketing video: one for one
This proves that 21st century’s consumers actually want businesses to act ethically and be socially responsible. As a short term perspective, being socially responsible and ethical cost high for businesses. However as a long term perspective, it will be more beneficial than being unethical to cut down costs.
References: http://www.marketingtechblog.com/toms-cause-marketing/,http://www.mallenbaker.net/csr/crisis04.html,http://en.wikipedia.org/wiki/Corporate_social_responsibility,http://en.wikipedia.org/wiki/Business_ethics
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