Davids Tea: Superior Branding and Choice of Color (Marketing)
http://www.marketingmag.ca/news/marketer-news/video-the-leader-of-davids-tea-party-64540
(Very interesting short video, be sure to check out ; ))
OK, this the my first blog post about Davids Tea (DT). As an introduction post, I will share my little story. I was at Toronto’s Pearson Airport one time for a transfer flight back to Vancouver. During the brief stay, I discovered this cute tea shop with my favorite color on its logo and banner- teal/aqua/turquoise š That immediately caught my FULL attention and drawn me into the store. I was offered two little samples of their tea by their super friendly sales associates. Immediately bought a cute traveler tin of tea bags with me on the go.
So what does that has anything to do with business? The key points I want to mention in this post are branding, customer service and promotion.
Wouldn’t you say that is a superior choice of color? I think so.
Branding: the only sustainable marketing strategy in the long run. Value that people recognize and accepted. Brand means quality and trust.
So no companies would dare to mess with it. In fact, I’d say DT use branding as its own advantage. Like David Segal (DS) mentioned in the video, DT’s success is created by its ideas and value- making tea culture fun and fashionable. Totally true because the vibrant colors on its products and in the stores strongly captured the idea.
Customer service: salesperson’s relationship building with customers. Also, it is part of the representation of a company’s image. Creates value in similar products and in this case, it is a point of differentiation. Hard to standardize and control though.
So DS mentioned that the recruiting process is vital. DT selects passionate people to stand behind the counter. Making sure that the relationship part is truly built. I think Starbucks is trying to do that but it fails because it is so intensively distributed around the world that the customer service part gets vanished and standardized.
Promotion: get the value message send across to the customers. Various forms of communication may be engaged like ads, social media, and events.
For example, the company really focus on its community events. For example, they have tea of the day (sample of the day) updated weekly on social media like Facebook. In store, the staff will usually welcome the customers by offering their samples that day. These are all forms of promotion. Clearly, DT wants people try out and recognize their products.