TD bank extended business hours since on March 2011. ( I don’t remember specific date)
It was very good news for me as I am a user of TD bank.
This strategy is good for the company because they can gain more market share in the industry.
The reason why I opened my account from TD bank is that they have extra business hours comparing with other bank.
TD opened from 8am to 8pm which is pretty convenience for customers because people can go to bank after work or school.
From this year, Users of TD bank became more convenience for using the bank due to extending business hours even on sunday.
TD also has a great promotion programs, such as rebate credit card, saving account for free money, and so on.
Customer service is also great.Every employees are smiling to customers, so consumers could have good perceptions toward TD bank.
TD also know how to targeting depending on demogeographic segmentation. For example, there are a lot of Korean teller in Coquitlam where is called Korean town, which is very convenience for Korean customers, especially for elder people.
TD knows how to manage business through excellent customer service and positioning among the other banks.
They have been trying to be differentiated a lot, so many people have been moved to TD from other banks because TD has more merits than others and customers satisfied what TD does for the customers
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