I learned quite a lot in this unit. First of all, we were asked to write letters with You-Attitude. The process of writing the letters gave me some ideas of how to write letters that sound polite but offer solutions at the same time. It was interesting to have the opportunity to play two roles when writing letters. I could look at the complaints and solutions in different perspectives, as an unhappy customer and as a customer service representative. I was able to understand why a customer would be unsatisfied and wanted to write a complaint letter. I was also able to understand how to reject compensation without making the customer feel disrespected. I found the tips given for writing letters with You-Attitude really useful in terms of drawing attentions and finding better alternative solutions. I really enjoyed writing those letters and they certainly improved my writing with You-Attitude skills. I hope to apply the skills when I face similar situations in the future.
Secondly, I did research for my formal report. It was a challenging but rewarding task. It was challenging because it was hard to follow my schedule. Gathering data took time, and organizing data took time as well. I had to collect all my data in order to proceed to investigating those data. Luckily, I was able to collect data within time because the participants are UBCTA student club executive members (which are around 30 people only). After collecting all data and organizing them, I started finding trends and interesting results. The results were like what were expected and I was happy that I could get the results on the first try. After analyzing data, I started doing research on team-work efficiency. I found that clear job descriptions are associated with better work performance. I also found that better communications between team members increase work efficiency. The researches were interesting and also were supporting my theory. Therefore, I incorporate them into my formal report and put them as my secondary research that supports my theory. The process of generating formal report draft was fun, I was able to stick with my schedule and have a draft for peer reviewing.
Finally, we were asked to peer review one teammate’s formal report draft. My peer has done a great job in writing her formal report draft. She gave clear table of contents, as well as headings and subheadings. She also wrote an informative introduction, which gave me a good idea of the background of the company, that she wanted to investigate in. She analyzed her data well, which was beneficial in helping me understanding her results. After reading her comments on my formal report draft and reading her draft, I learned that I could organize my contents better and make my writing flow. I should also improve my writing for my formal report by editing several times. I found little grammar errors in her writing, which is surprising. I want to reduce my grammar errors as well so I can become a better writer in the future.
Formal Report Draft: Formal Report Draft
Peer Review for Helen Seto: Helen Seto Formal Report Draft Peer Review