Treating employees right is one of the most important things a company should do in order to succeed, giving them the right training is also very important as it increases productivity, gives a competitive advantage, reduced labor turnover etc. Not only these it also effects the return on investment (ROI).
One of the blogs[1] I read talks about how small companies don’t really invest in employee development and face higher labor turnover compared to the “fortune 100 best companies to work for”, this is because they spent twice the time in training their employees and improving their skills compared to the other companies.
Image 1[2]
Company that provide training for their employees are the ones that generally offer better customer service, creates a better relationship with their customers and the ROI connects predominantly well in sales and customer relationship departments, this is because customers are the ones who will eventually create sales on the longer term[3].
While some companies do not offer training, companies like Seattle Genetics, a biotechnology company focusing on developing antibody-based therapies to treat cancer, provide tuition compensation, onsite training courses to almost all their employees. They believe that developing their employee skills is an investment for both the company as well as the employees[4].
The blog that I have used here says that neglecting employee development drastically increases labor turnover, as there is a direct link between training of employees and the number of people leaving the company.
Image 2[5]: Happy employees in Seattle genetics
Taking an in-class example, One of Zappos employee spoke to one of the customers for around 4 hours, this shows the skills and patience he must have learnt through the training process.
Employee development might be very important to a business that works with technology and innovation, but sometimes it is not always a must to provide training specially in small companies, with lower profits, as they have other areas to invest in.
I believe that companies should not only train the employees to decrease their labor turnover but also because, employees should be able to adapt the change in the market conditions and the trends around them, and it is the company’s responsibility to do so. Like stated in the blog, “employee development is also an area where it can be difficult to prove a clear ROI, which is why it’s often neglected” so I think whether or not the company can prove the ROI they should consider training employees and giving them a chance to develop.
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[1] Achievers. “How Neglecting Employee Development Affects Your ROI.” [Engage]- The Employee Engagement Blog by Achievers, Achievers /Wp-Content/Uploads/2015/06/engage_logo-300×1021-300×102.Png, 1 Nov. 2017, blog.achievers.com/2017/11/neglecting-employee-development-affects-roi/.
[2] “Main Menu.” HR Management + Strategy, hr-management-slides.com/employee-development-is-the-key-to-build-strong-human-power/.
[3] Hopp, Armin. “Unlocking the ROI of Employee Development.” Unlocking the ROI of Employee Development, 19 Sept. 2016.
[4] “10 Companies With Awesome Training And Development Programs.” Monster Career Advice, www.monster.com/career-advice/article/companies-with-awesome-training-development-programs.
[5] “Seattle Genetics Reviews.” Glassdoor, www.glassdoor.ca/Reviews/Seattle-Genetics-Reviews-E12902.htm?countryRedirect=true.