Marketing Project Reflection

Throughout the term, we were able to apply the marketing concepts we learned in class to a real life company by completing three marketing assignments. My group analyzed TD Bank and it was interesting learning how an established bank executes its marketing.

The last portion of the marketing assignment required a video project highlighting our marketing recommendations to TD. I have never filmed or edited videos so it was a huge learning experience!

My group decided to defer from the typical recording of a presentation by doing a seven minute “skit”. My team felt this would be the best way to portray the marketing strategy we developed for TD in an interesting and informative manner. To create the video, my team split up into various roles- one member wrote out a script, others wanted to have more acting roles, one person was in charge of filming and I took on the role of editing.

During each task, we discovered many things. For instance during filming, we found out that the video cameras in the CLC were not the best quality (even though it claimed to product 720p quality), and that the cameras were always, without fail, out of battery. To combat this, we filmed some scenes on my iPhone 5, which ironically had better quality than the video cameras in the CLC. If we were to do this project again, we would just film on my phone.

In terms of acting, I learned how hard it is to memorize lines. I had a scene in our video in which I was informing Wendy (my group member) on TD’s debit and credit cards. It was difficult to remember all the points I had to cover and make it sound as natural as possible. Regardless to say, the TD office scene was definitely the hardest scene to film in the entire video.

I also took on the role of editing the video on iMovie. I never used the software before but I found it to be user-friendly and relatively easy to use. At times, our film  was a little dry but we discovered that adding background music really pulled the film together. Now we know why movies have soundtracks!

Overall, the video project was a fun experience and it was a creative way for us to present our marketing ideas.

Re: Celeb Ambassadors- Finding a Match Made in Heaven

Daniel Todaro recently blogged about celebrity ambassadors on Branding Magazine. He claims “celebrity endorsements are a staple of brand marketing” as “product and celebrity have always gone hand-in-hand… selling not just items, but aspirational lifestyles, too”.  Daniel also says that in 2013, there are many highly paid celebrities endorsing things from toothpaste to current accounts, all to attract a certain consumer. However, he also states consumers have an “abundance of choice” and “wealth of information” so they can question whether the brand promises are truly accurate and worth buying into. Thus, it seems the effectiveness of celebrity endorsements are waning.

He points out some partnerships such as Beyonce supporting Pepsi do not have a lot of consideration as to how well the brand and celebrity fit together. Instead, it’s just “a high-spending brand throwing cash at a problem and expecting results.”

I agree with Daniel that there are a lot of celebrity endorsements in the modern day, so the effectiveness of such partnerships may not as beneficial. However, some brands still consider how to leverage the celebrity’s interests and fans to their advantage. An example of a brand that does celebrity ambassadors very well is Nike. The company is known for its partnerships with celebrity athlete such as Michael Jordan,  Maria Sharapova, etc.

Although Nike partners with celebrities,  the company also takes into consideration the aspect of relevance. Instead of asking a movie star or signer to promote their products, Nike asks real athletes that are the best players in their fields to model their products. Since world-reknown athletes advertise Nike’s products, customers will have a notion that Nike’s products must be the best, since players such as Michael Jordan are affiliated with them.

Conclusively, I believe celebrity endorsements may not be as effective as they are before due to the vast amounts of them in the marketplace. However, if companies can utilize endorsements with celebrities that are relevant to their products, there is a high chance for success.

References:

http://www.brandingmagazine.com/2013/10/10/celeb-ambassadors-finding-match-made-heaven/

http://www.nike.com/ca/en_ca

Re: Selling Through YouTube Fashion & Beauty Gurus- OK Or Not OK?

Minyoung recently wrote about fashion & beauty gurus selling via YouTube. She summarizes that beauty and fashion gurus are creating sponsored YouTube videos which is when a company gives a guru payment or free products. Minyoung points out that viewers use the gurus’ reviews and suggestions to learn more about products and that viewers should take what gurus say with a grain of salt. However, she states there are “vulnerable viewers – the younger shoppers, the shopaholics, the trend followers”, essentially people “who may be easily convinced to spend on things that their role model gurus gush about”.

From a marketing perspective, I definitely understand why sponsored videos are becoming increasingly popular.

Some beauty & fashion gurus have millions of subscribers such as Michelle Phan, Macbarbie07, Zoella, etc. This indicates a lot of people enjoy the gurus’ content and want to know when they are posting their next video. These user bases are invaluable to cosmetic and fashion companies that want to target people that are interested in makeup and fashion.

Beauty and fashion gurus create content that is dedicated to makeup and fashion. This is valuable to companies because instead of traditional mass marketing (e.g.: TV advertisements), companies are better off promoting via gurus’ platforms. Viewers subscribe to beauty and makeup channels because they are genuinely interested in learning more about the topics. Essentially, the gurus have already attracted these companies’ target market. Additionally, having a guru promote a fashion or makeup product ensures the company’s products are advertised to the right group of people.

Lastly, sponsored videos are valuable to viewers because it involves content marketing. Instead of a typical TV advertisement that evokes emotions or feelings, sponsored videos show you how to use a product. Generally, sponsored videos are more informative and thus, more effective than typical advertisements. For example, Chriselle Lim (a well-known fashion stylist) partnered with Macy’s to publicize their back to school clothing line. Chriselle styled various outfits with Macy’s line, and also featured a giveaway with Macy’s gift cards. Chriselle gave different occasions (e.g.: first day of school, class presentation) in her video and showcases some outfit ideas for those scenarios. Styling Macy’s clothes and seeing the created outfits definitely sways viewers into purchasing pieces. The video can be viewed below:

[youtube=https://www.youtube.com/watch?v=Iir4Ag-eLDI]

I believe selling through YouTube gurus is okay, provided the gurus continue to provide viewers with helpful insight and high-quality content. Many viewers draw inspiration from makeup and fashion videos and recreate them with alternatives such as cheaper drugstore makeup or less expensive clothing. Ultimately, sponsored videos is a great way to market products but viewers need to take things with a grain of salt.

7-Eleven’s Makeover

7-Eleven is one of the biggest convenience store chains around the world. In order to dominate the Swedish market, BVD helped 7-Eleven reposition their brand. The result was a more modern and put-together concept for the store. BVD also helped to further establish the company’s coffee.

Similar to 7-Eleven’s rebrand in Sweden, WD Partners is now designing a 7-Eleven in New York that will be different from the other chains throughout North America. Although this new New York chain has a different look, it will still feature the company’s old logos on its cups, napkins, etc. WD Partners claims this new branding for 7-Eleven has been nicknamed “7-Eleven Next Generation“.

TYPICAL 7-ELEVEN STORE: 

NEW 7-ELEVEN IN NEW YORK: 

Personally, the pictures of the New York 7-Eleven reminds of a grocery store (similar to Whole Foods). However, this new design grew on me. WD Partners believes the makeover will “reposition and rejuvenate the convenient stores to better capture the millennial and female demographics and better align them with the constantly changing customer base.”

As discussed in class, the female segment has caught marketers’ attention, so many companies are trying to attract this demographic. Since the New York 7-Eleven store appeals to me, I believe WD Partners has done a great job with rebranding.

As well, it is smart for 7-Eleven to adjust its traditional signature stores when entering different markets. In order to successfully expand into the competitive Swedish and New York markets, the company recognized they would need to adapt to fit the different cultures. Ultimately, I look forward to seeing how 7-Eleven continues to rebrand and how this will affect 7-Eleven’s customers.

References: 

http://www.brandingmagazine.com/2013/10/22/7eleven-nyc-concept-store/

http://bvd.se/7-eleven/

http://www.wdpartners.com

http://agbeat.com/business-news/7-eleven-concept-store-modern-super-sexy/

Revealed: The Empire of Inexpensive Clothes

Forever 21 is a popular clothing store that is known for its trendy but inexpensive clothing pieces. As of November 2012, the company had sales revenue of $3.4 billion.

On the marketing side, Forever 21 truly understands teenage girls, which are their target consumers. Many girls are interested in fashion and want to follow the latest trends produced by their favourite designers. However, the majority of high school girls are price sensitive cannot afford Jeffrey Campbell boots or an Anna Sui design. This is where Forever 21, as well as other retailers such as H&M and Zara come in. Forever 21 and these retailers produce similar knock-offs to the designer brands and sells them at a cheaper price. With the cheaper prices, the quality of the clothing is not amazing, but it satisfies the need for their target consumer. Teenage girls like to follow trends, but styles quickly change. Ultimately, these girls are not looking for a shirt that will last them for ten years; they are looking for a peplum shirt that will last as long as the peplum trend.

The business and legal side of things at Forever 21 is more interesting. The company has had many lawsuits from designers such as Anna Sui, Diane von Furstenberg, and others stating the company has stolen their designs. Interestingly, instead of creating their own designs, it may be cheaper for Forever 21 to pay the settlements in the lawsuits.

Another reason for Forever 21’s dirt-cheap prices is due to low overhead costs. The company incurs relatively low designing costs (since a lot of their designs are knock-offs) and cheaper labour. 30% of the company’s merchandise is produced in Southern California and one factory worker said “she was paid 12 cents a piece to sew vests that sell for $13.80”, meaning “it would take 67 vests an hour to earn $8 minimum wage.”

Granted, the stealing of designs and shady labour costs is unethical, but it allows the company to stay up-to-date with the latest trends of fashion and produce cheap clothes. Ultimately, the operations of Forever 21 allows them to be able to cater to their target market and leads to their mass success in sales.

References:

http://canada.forever21.com/Product/Main.aspx?BR=F21

http://www.forbes.com/companies/forever-21/

http://jezebel.com/5822762/how-forever-21-keeps-getting-away-with-designer-knockoffs

http://www.businessinsider.com/the-secret-behind-forever-21s-dirt-cheap-clothing-2012-2

Unethical Ratings

Many consumers rely on rating platforms such as Yelp, TripAdvisor and Open Table to determine where to dine, where to get their coffee, etc. These platforms are widely used and have relative transparency so users assume the ratings and comments on these platforms are quite accurate.

However, a recent study shows rating sites may not be as precise as some may think. According to the Social Influence Bias experiment carried out by professors Lev Muchnik, Sinan Aral and Sean Taylor, ratings can be manipulated. The professors carried out three experiments on one rating site in which they posted a positive comment, a negative comment and no comment at all. Interestingly, after the positive comment was posted, the subsequent comments were more positive. Specifically, the likelihood of a positive rating went up by 32%. Similarly, if the first comment was negative, the preceding comments had a higher probability of being negative.

Yelp is an example of a rating platform that has “tainted” reviews. Yelp provides reviews for restaurants, cafes and even printing services. The company has tried to limit the amount of soliciting positive reviews but Bloomberg writer Brustein believes Yelp will never be rid of phony reviews. Brustein’s article also states almost 80% of customers trust online reviews as much as they would a personal recommendation.

Due to the findings from the Social Influence Bias experiment and the fact that some businesses are unethically improve their ratings on various rating platforms, this form or unethical marketing is quite serious. Customers rely and trust these platforms so when companies strategically boost their ratings by posting fake reviews and thus gaining more business and sales, this can be viewed as unethical marketing.

Currently, rating sites are trying to enforce various algorithms designed to detect false reviews. Hopefully this system of enforcement will work.


References: 

http://www.forbes.com/sites/avaseave/2013/09/12/how-social-influence-significantly-manipulates-the-wisdom-of-the-crowds/

http://www.businessweek.com/articles/2013-08-13/why-yelp-will-never-be-rid-of-phony-reviews

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