
Starbucks has been my favourite cafe, since I had my first Cinnamon Dolce Latte, 5 years ago.
Why did I choose it at the first place? I think Starbucks did a terrific job in determining its market mix:
Product: offers various of drinks, and you can even make your own flavour
also sells CDs, MUGs etc.

Price: affordable
Place: plenty of locations- sometimes you can even find 2 Starbucks cafe located on the same block
I love the interior design of most Starbucks cafe. I like the warm and cosy feeling. Holding a cup of hot latte and chatting with BFFs. It’s very enjoyable!
Promotion: Flipping through magazines, you can always see celebrities holding Starbucks in the photo. Great way of promoting the products. And it’s FREE!

Hence, I always choose Starbucks regardless of how yummy Blenz’ Latte might be, how convenient Tim Hortons is. I considered myself as one of the Starbucks’ loyal customers.
Company uses many strategies to maintain its sustainable competitive advantages such as: Customer, operational, product and locational excellence. Many firms focus their strategy on retaining their loyal customers. In my point of view, Starbucks did a great job in this criteria.
Customer loyalty is used to describe the behavior of repeat customers, as well as those that offer good ratings, reviews, or testimonials. Marketers achieve customer loyalty by creating an emotional attachment through loyalty programs. In this case, Starbucks distributes “starbucks card” to customers.

With the card, you’ll earn 1 Star every time you pay with your Card. And as you collect Stars, you move up to bigger benefits, for instance, free beverage on your birthday.

Also, you are welcomed to customize your own card. This service makes me feel like I am someone special. It feels Great!
Anyway,
!!!!!!!
Links:
https://www.vista.ubc.ca/webct/urw/lc5116011.tp0/cobaltMainFrame.dowebct
http://www.wisegeek.com/what-is-customer-loyalty.htm
Sources of images:
http://www.budgetsaresexy.com/2008/04/starbucks-just-got-sexier/
https://www.starbucks.com/shop/card
http://latenightdreaming.tumblr.com/post/977620131/i-feel-like-this-should-be-starbucks-motto-p http://www.geocities.jp/city_mugs/index/top_index_eng.html
http://www.google.ca/imgres?imgurl=http://images.teamsugar.com/files/users/1/12981/40_2007/starbucks-stars_0.preview.jpg&imgrefurl=http://www.fitsugar.com/Starbucks-Star-Breakdown-678643&usg=__bnKuFWCpPypKCiHId2hLPcXNL6U=&h=550&w=449&sz=111&hl=en&start=0&zoom=1&tbnid
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