Are Videos the Best Medium for Reaching Customers?

In relation to my last blog post about Youtube vlogging, companies have increasingly used videos to obtain data on how to fuel sales and drive traffic to e-commerce sites. Some believe that video has become the most powerful medium for reaching customers quantitatively. I believe the best example for the success of Video is Calvin Klein. Its short video last year featuring Lara Stone in the new Push Positive Bra was phenomenal, creating over 10 million views and over 450 million impressions (Women’s Wear Daily).

Aside from the Youtube media platform, I have recently come upon Joyus, a video commerce platform catered to women. The e-commerce site shows videos about fashion, cosmetics, health and fitness with a detailed product and price description in the side. Each video showcases a model wearing a specific product with details about color, size, fit, and other important information.

 Joyus is definitely something new that I have seen in the area of e-commerce. Most sites use pictures and ask customers to give reviews but Joyus goes above and beyond by making consumers love the product more and want to purchase it. The videos give advice on how to pair a piece of clothing or how to match a bracelet with what one is wearing. It is a definite plus for viewers and fashionistas.

 

 

Celebrities and Mean Tweeting

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It is interesting how Twitter users can say the funniest things and also the meanest.  This is precisely why Jimmy Kimmel made a segment called “Celebrities Read Mean Tweets”. Famous actors and actresses are instructed to read real rude tweets about themselves in front of a camera. Their reactions range from pissed to shocked and utter disbelief.

It is kind of amusing to see their reactions to the harsh criticisms about them. The things that people say are so horrible – one that I would never dare say in person. To think that they have done nothing wrong against these users, and be called trash or having horse teeth is unacceptable but when read out loud kind of entertaining.  This whole thing gives us an idea of people’s tendency to hate on celebrities and those in Hollywood.

I believe that the behavior of celebri-hating on Twitter should have limits. Twitter wasn’t created to spread hate and criticism. Tweeters need to understand boundaries between humorous banter and insensitive remarks otherwise tweeting would not be a fun and engaging activity anymore.

Some examples:

 

 

Here are the links for Jimmy Kimmel’s Mean Tweet Segments:

https://www.youtube.com/watch?v=RRBoPveyETc

https://www.youtube.com/watch?v=Zu5Oo23G67w

What are your thoughts on these mean tweets? People hiding behind Twitter accounts? Just for fun or just rude? Feel free to comment and share your insights!

http://masey.co/2013/06/celebrities-read-mean-tweets/

Twitter Wars


In this digital age, wars are not only fought with bullets and guns and bombs and missiles but with words. Words can make or break the reputation of a company in a single comment of a disappointed customer or a tweet from an overly zealous fan. Twitter feuds, in particular, have become a popular issue because they show a ‘fun’ and different side of the company. The tweets stray away from the usual promotion messages and playfully make fun of other brands. It is very entertaining to see the hashtags and the creative tweets these companies come up with. I have gotten a list of the top 5 Twitter feuds from Mashable.com.

http://mashable.com/2013/10/12/twitter-brand-feuds/

I especially love the Kit-Kat vs. Oreo one. Could not have thought of a better way for Oreo to retaliate than eating the Kit-Kat of the tic tac toe.

 

 

I believe that consumers love this kind of friendly banter because it gives a human personality to the brand. Instead of being seen as too corporate, these tweets soften the image and use good old humor to connect with its fans.

Which companies would you like to see battle it out on Twitter? Feel free to comment!

Additional Sources:

http://www.ragan.com/Main/Articles/4_lessons_from_brand_feuds_on_Twitter_46486.aspx

 

Viral Videos…Some of my Fave

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I have always enjoyed looking at different viral marketing campaigns of companies. It is interesting to see how creative and unique brands can get to capture the interests of its consumers. I believe it is that perfect mix of humor and wit which creates a lasting impact and makes viewers want to hit that ‘share’ button. Jonah Berger, an assistant marketing professor at the Wharton School at University of Pennsylvania and New York Times bestselling author of Contagious: Why Things Catch On believes that viral marketing’s success is based on 6 key principles namely STEPPS (Social Currency, Triggers, Emotion, Public, Practical Value, and Stories).  I agree that Triggers and Emotion are significant factors which make viral videos instant hits. I am a sucker for the Dove series of advertisements which focus on inner beauty and loving every part of your body. It is empowering as an individual and as a woman.

Below is a list of my top 3 for best viral videos in no particular order:

1. Dove Real Beauty Sketches

https://www.youtube.com/watch?feature=player_embedded&v=XpaOjMXyJGk

Dove conducted a social experiment wherein they hired a forensic artist to sketch people. It explored how women view their own beauty in contrast to what others see them as.

2. Child of the 90’s Microsoft Explorer

Microsoft Explorer made a beautiful video of all the childhood memories of Generation Y from playing with the trolls, Tamagochi keychains, yoyos to water guns and those plastic hippos. It is a great short clip which makes you reminisce about the old days.

3.  How It Feels through Google Glass

https://www.youtube.com/watch?feature=player_embedded&v=v1uyQZNg2vE

Google created a short video of how people would use Google Glass in their daily lives. It demonstrated how videos and pictures can be taken in the most intimate and spectacular moments of any individual’s life. I especially liked the part in the end where the Google Glass user shared his majestic view of the air balloons to his girlfriend.

What are some of your favorite viral videos? Feel free to share them and comment below!

Sources:

http://www.adweek.com/news-gallery/advertising-branding/10-most-viral-ads-2013-so-far-149832#google-how-it-feels-through-glass-10

http://www.forbes.com/sites/danschawbel/2013/04/25/jonah-berger-how-to-make-your-marketing-campaigns-go-viral/

My Teenage Dream

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After looking at Hannah Martin’s and Emily Raven’s blog posts about celebrity endorsements, I did my own research on my favorite pop artist and her endorsements. The popular sport brand, Adidas had gotten Katy Perry as their celebrity endorser last 2011 and up until now. In the commercial, a number of accomplished and fit women show that they are “all in” in what they love to do may it be in music, dance, fashion or lifestyle. Katy Perry is seen doing what she does best-dancing. I believe that she is the perfect women endorser for Adidas since she exudes a lot of vitality, fun and sexiness. Fans of Katy Perry will definitely be influenced to purchase Adidas merchandise and show a bit of their Katy Perry-ness.

Another interesting endorsement of hers is the popular nail polish brand, OPI. Katy Perry really shows her creative side by teaming up with OPI. The Katy Perry product line has several glittery and shimmery nail polish shades with names of her songs like Teenage Dream, Not Like the Movies, The One that Got Away and Last Friday Night and Black Shatter( a special nail polish top coat that when applied causes a cracked design). I personally can attest that I was an excited customer awaiting  the Katy Perry OPI line to come out. I have Teenage Dream and I can surely say that it is worth every buck. I believe that Katy Perry teaming up with OPI to make a nail polish line is a wonderful idea since she herself is a nail polish fanatic as seen through her funky nail designs in her numerous concert shows and media events.

 Katy Perry Adidas All In –>check it out her Adidas Commercial

 

Katy Perry’s endorsements are really well-chosen and serve to remind her fans that anyone can be young, fit and hip. 🙂

 

 

“Open Coke Open Happiness”

In reference to brandchannel’ post (http://www.brandchannel.com/home/post/2012/03/12/Coca-Cola-Olympics-Happiness-Machine-031212.aspx), I really admire the marketing and brand image of Coca-Cola Company.  The popular corporation is always present in special events such as the Vancouver Olympics a few years ago and this year’s Olympics in Belgium. Coca Cola focuses on touching the hearts of its consumers by appealing to their emotions and values. Their advertisements show the warmth of family, friendship and love among couples even those who are very old in age. Brandchannel.com’s post about the recent Coca Cola Happiness Machine is a perfect example of Coca Cola’s innovative marketing. Just by having a great time dancing in front of a mini-stage, different people whether young or old are rewarded with a special prize. Some are given a box of coke, tennis racquet and balls, bouquet of flowers, popcorn and even a VIP package to the 2012 Summer Olympics. The brand demonstrates its commitment to making the world a better place- a happier place just by giving out free coke and creating these experiences for consumers to remember and look forward to. Coca Cola has really managed to penetrate the minds of its consumers in every possible way.

                                      

            My personal experience with Coca Cola was during the Vancouver Olympics. I remember there was a Coca Cola Happiness Pavilion in Yaletown. My friends and I got to see an impressive display of bottle artwork, take pictures around the area, sample free Coke and take home a free coca cola lamp light. The giveaway lamp light is still on top of my closet and reminds me of the wonderful time we went to the Coca Cola Olympic Pavilion. 🙂

move to the Coke Beat!


watch the video! ^

(image1 care of deviantart)

more than a rewards program!

In reference to Annie L’s post about Harrah’s Casino Marketing, I agree that the largest gaming corporation in the world has an impeccable marketing strategy as seen through its Loyalty Program. It was created as a tool for customers to earn credits each time they visit and play. Credits can then be redeemed for rewards, cash, deals, discounts, coupons or complimentary services. And the best thing I believe about it is that these deals are all custom-tailored for each customer with various loyalty levels such as gold, platinum or diamond and the privileges increase with each level.

I want to stress more on Harrah’s new marketing strategy that was recently implemented last year: an iPhone application with a GPS locator.  Harrah’s Entertainment has really taken it to the next level with this development since the iPhone is one of the most popular gadgets which most people use. Text messages with offers which coincide with nearby restaurants, hotels, stores will be sent to those who download the app.

So “If you’re at Paris, we could send you two free admissions to the Eiffel Tower ride or if you’re at Caesars Palace after 6 p.m., we could send you an offer for the Bette Midler show,” said Neal Narayani, director of e-mail and mobile marketing for Harrah’s.

Another side by side development is the automatic check-in program called Texpress which allows customers of Caesars Palace to bypass the front desk avoiding check-in lines. They can also receive text updates of the recent deals, promos, happenings within Ceasar’s Palace.

I believe that Harrah’s new iPhone application development will give them a competitive advantage to other corporations or businesses since the iPhone is extremely popular with all age groups and tech-savvy people. It is an excellent marketing strategy to attract more new customers and learn about the spending habits of its clients.Harrah’s iPhone application

 

check these links for more info:

http://www.lasvegassun.com/news/2010/jan/08/harrahs-launches-iphone-app-caesars-bypasses-check/

http://www.mobilemarketer.com/cms/news/database-crm/1111.html

Simply De Dutch…de Best

1st Post! Pannekoeken Galore! 😛

Last weekend, my younger sister and me went for brunch at a popular European restaurant, namely De Dutch.  The BC Family restaurant offers a wide variety of specially made 12 inch genuine Dutch pancakes or Pannekoeken and different arrays of Western breakfast items such as egg scrambles, benedicts, omelettes and cereals. It primarily specializes in offering the freshest and highest quality ingredients as seen through its menu. The homey restaurant serves 100% fresh orange juice, real whipped butter and whipped cream and gives customers the choice of having free-range eggs. As seen in its website, De Dutch values high quality service in delivering its food and at the same time appeals to new customers through its De Club Loyalty Program, wherein loyal customers get gift certificates for a certain amount of money spent.

The Rewards Program is a good marketing strategy since it can encourage customers to spend more with the idea of more benefits and more redeemable points. These points can be converted to cash in the long run. Aside from the Loyalty Program, De Dutch restaurants promote itself through discounts and coupons. My sister found a 25% coupon for the restaurant through Facebook. It just required her to sign her e-mail address and the coupon was instantly mailed to her in a matter of seconds. By offering occasional discounts, De Dutch appeals to more new customers and therefore increases its market.

The restaurant’s intended position as a warm and homey brunch place is further strengthened by the uniqueness of each branch restaurant. Franchisees make it a big point to personalize their own branch by adding a bit of themselves thereby offering a unique personal experience to each customer. I can attest to this when I ate at the Richmond branch through the accommodating employees.

website: http://www.dedutch.com/