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6 Public Relations and Social Media Predictions for 2013

Today I came across the blog of Samantha Hartley (link here), which had a very interesting article about marketing trends for 2013. Ms. Hartley is the Direct Marketer at The Conference Board of Canada and also a Board member of Big Brothers Big Sisters Ottawa. She has a passion for PR, marketing, and personal branding, which are the topics that her blog revolves around.

In her post about “PR and Social Media Predictions for 2013,” she referenced  an article from PRdaily.com and also added her own advice and insights for businesses. I’ll briefly list out the six predictions again:

1. LinkedIn is the new Facebook – make use of LinkedIn to connect you brand and business to build relationships with customers, employees, and business partners

2. Government (and war) go social –  people are using social media more and more to learn about the world around them and to be updated on the latest news, so businesses should also take advantage of this trend to build their brand awareness

3. The reputable journalist is revived – although using social media is popular, businesses need to be careful when endorsing online information since the massive growth of bloggers has led to unreliable sources and misinformation

4. PR goes mobile – when publicizing via mobile, it is important to keep advertisements clear and concise

5. Pictures tell a story – it is crucial to embellish the business’ website and social media pages with lots of pictures to attract attention

6. PR wins the social media battle – consider hiring external agencies or consultants to handle the social media aspect of the business for you if you and your employees are not entirely comfortable with using it

I think these 6 points are really useful and reasonable. As an avid social media user myself, I’m seeing more and more businesses join Facebook, Twitter, etc. to communicate on a more personal level with their clients. However, Facebook is getting more and more cluttered with advertisements and unprofessional marketing, which is why I think this article recommends the use of LinkedIn. Using social media is risky business though – you either make it or break it. Information spreads so fast that if you make an inappropriate post or retweet something inaccurate, many people will know instantly. Thus, I agree with the 6th point about hiring professionals in the field of social media marketing to ensure your business reaching its full potential. Although the article did not touch on it, personally I would recommend investing into e-commerce if your business has enough funds to do so. Buying and selling online is so popular nowadays and allows customers to interact with your business no matter where they are in the world – unlocking the global market at your fingertips.

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Will Virtual Grocery Stores Replace Physical Ones?

The past generations have never been as fast-paced as we are now. With an increasing need to be “on-the-go”  all the time, we are relying more and more on our smartphones to aid us in our busy lives. Grocery shopping has become a laborious, time-wasting chore for many young people…and that is where the idea of “virtual supermarkets” came in.

In South Korea, Tesco Homeplus Supermarket has opened quite a few virtual grocery stores in Seoul’s underground subway stations. There is no physical store; pictures of 500 popular store products are brightly displayed on billboards along the subway platform walls with QR codes underneath each item. Customers with the Tesco application installed to their smartphone can scan the QR code of the product they want to buy, specify details such as bag size, and expect their purchases to be safely delivered to their homes within 24 hours.

This concept is a miracle for young people who dislike spending at least an hour wandering through vast supermarkets. This idea is a relief to adults in the workforce who dread grocery shopping after a long day at work (not to mention South Korea is infamous for overtime hours and tough work culture).

Tesco’s virtual grocery stores are marketed brilliantly. The company satisfies their target market’s need for convenience perfectly and advertises for itself – who could miss these eye-catching billboards while waiting for the next train to arrive?  It is not surprising that Homeplus in South Korea has become Tesco’s most successful international business.

When considering the 4P’s, these virtual stores are definitely lacking in the “Product” category. Being able to smell and feel the quality of our purchases gives us comfort of the mind, a state that cannot be provided by 2-dimensional images on digital screens. The market is also limited to customers who own smartphones (the smartphone market is growing, but not entirely penetrated). I think it is unlikely that virtual supermarkets will ever replace physical stores, but there is great potential for expansion to major cities like New York, where “time” is even more scarce for everyone.

References:

http://www.bbc.co.uk/news/business-15341910

http://www.designboom.com/technology/tesco-virtual-supermarket-in-a-subway-station/

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