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Apple is too popular to be popular?

“Buzz Marketing Group found that Apple’s iDevices are losing ground with the teenage demographic.”

I came across a fellow classmate’s blog post (Millie Wu’s Blog) on Apple gradually losing he teenage market over Samsung and other “cool” android companies. I found it interesting because Apple and Samsung have always been rivals and involved in endless lawsuits. According to Buzz Marketing Group, a youth marketing group, teenagers nowadays are crazy over Samsung Galaxy and Microsoft Surface lines instead of the Apple product lines. While doing a exceptional job in capturing the Generation X and Y market segments, Apple is not doing so well in attaining the younger Millennials’ loyalty.  

Indeed, Samsung Galaxy S III has been a success ever since it launched last year. I think one possible explanation for Apple’s decrease in sales with teenagers could be the price. Apple has always adopted the skimming pricing strategy in which the price is usually higher than most of its competitors and targets customers who are willing to pay the premium price to have the innovation. Since Apple products such as iPhone are expensive, parents might just pass their old iPhone to their children, who are still teenagers and do not have stable and high income.  Android phones are selling at a lower price with the same functions as iPhone, which means that these teenagers have a higher chance of getting a new phone all to themselves. Another possible explanation for the decreasing popularity of Apple with teenagers could be that Apple lacks “innovation” with their new lines. Comparing with iPhone 4S, iPhone 5 basically has the same function except it is faster with the support of LTE network. On the other hand, Samsung kept on introducing surprising and innovative devices such as Samsung Note II that could be used as a phone and an “iPad mini”, which successfully attracted the younger Millennial generation since they are tech-savvy and values innovation.

I think in order for Apple to gain more market share with the teenagers, it could add more pricing tactics such as bundling, in which Apple could offer a cheaper and more affordable price if a family purchase more than one product or if a student purchases a product. Also, Apple could develop a new product that differentiate itself from the existing lines and capture more teenage segment.

In Millie’s blog, she posted a commercial on Samsung making fun of iPhone and implying that iPhones are for parents and late adopters. I found a similar commercial (Samsung Galaxy Note Ridicules Apple Fans) where Samsung Note depicted iPhone as “boring” and positions itself as “fun” and “innovative.”

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Disney World’s Magical Marketing Strategies

Linking to: http://www.rohitbhargava.com/2013/02/7-magical-marketing-lessons-from-disney-world.html

“Disney World isn’t just a magical place for families or kids.  It’s also pretty magical for marketers too”

Recently, I found an interesting blog post by Rohit Bhargava about various marketing strategies used by Disney. In the post, Bhargava mentioned 7 marketing lessons he learned from visiting the Disney World. I’d like to comment on a few of those strategies:

Dream Builders with Walt’s Philosophies and Motivations. Sponsored by Stanley

1. Brand everything: Disney has branding all over the parks which reinforces its company objectives and values. By providing services that match its values, Disney is able to generate positive word of mouth and strong brand reputation.

2. Let your customers be crazy: By providing stroller parking and having a “stroller guy” whose job is to pick up after strollers, Disney definitely has done a great job on targeting families with small children. Also, I think Disney has positioned itself among those families with “Just have fun all you want, we will look after you” in which customer loyalty could be generated.

 

FastPass gives customers a specific time to return in order to board a ride without a wait. Also, you might also get the unexpected surprise of a bonus ticket to a nearby ride. Source: Influencial Marketing Blog

3. Offer everyday surprises: The FastPass system gives Disney operational excellence through the efficient operations with the rides. The system enabled operation faster in a cost-optimizing way. By offering surprise bonus ticket, Disney is able to attain customer excellence by creating values for customers through balancing benefits with costs. Customers will  feel less time wasted or money not well-spent.

4. Don’t prevent the inevitable: Many photos taken during the ride are sold to riders afterwards, however, many customers might just take photos with their cellphones. In order to maximize profits while considering the political environment, Disney hires a person working under the photos to make it socially awkward to take a photo with the cellphone. Disney has well analyzed the macro-environment such as social trends, and come up with the PhotoPass+ to provide access to digital files of all photos on attraction photos and dining photos taken within a 14 day visit, along with print packages at some restaurants.  The PhotoPass+ could be another upselling technique targeting people who value easy access to both the quality and variety of photos.

Source: http://www.insidethemagic.net/2012/04/walt-disney-world-debuts-photopass-adding-attractions-and-dining-in-new-photo-package/

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