Categories
Collaboration

“With A Little Help From My Friends:” Social Media and Civic Engagement

This week in LIBR599M we’ve been talking about collaboration. At the beginning of the week, we were asked some interesting questions. What role does social media play in democracies around the world? Why might these issues be important in libraries? What role do librarians play in this arena called ‘civic engagement’? Can one get an accurate sense of community in digital spaces? In thinking about these questions, I returned to one of the concepts I explored in the first week of class: civic media. A link to the definition we created in week one is here: civic media is essentially communication which strengthens social bonds and fosters civic engagement. The use of social media for this purpose often allows for an immediacy which I believe can have a profound effect on the way community building occurs in digital spaces.

I keep returning to this quote, from MIT’s Center for Future Civic Media:
“Transforming civic knowledge into civic action is an essential part of democracy. As with investigative journalism, the most delicate and important information can often focus on leaders and institutions that abuse the trust of the communities they serve. By helping to provide people with the necessary skills to process, evaluate, and act upon the knowledge in circulation, civic media ensures the diversity of inputs and mutual respect necessary for democratic deliberation. Some of what emerges here looks like traditional journalism, while some moves in radical new directions.”

The emphasis above is my own. For me, this bolded sentence is the crux –  this is also an important part of what we can do as librarians. We provide information, put hopefully we are also helping to foster the skills which allow people to evaluate, contextualize, and use information effectively. However, the concept of civic media suggests that this is not only a top-down relationship – we can all learn something from each other. And that is perhaps the truest form of collaboration.

Categories
Collection Services

Participatory Library Services: Patron-Driven Acquistions

One of the things we read for LIBR 559M this week was a chapter from Casey and Stavastinuk’s Library 2.0 called “Participatory Service and the Long Tail.” The chapter discussed the need for creating ways in which patrons can have a direct stake in library services, contributing to the programs and collections that are available. Some of these ideas were reflected in a paper I wrote last semester for LIBR 580: Collection Management. The paper was called “Public Displays of Affection: User-Centered Collection Development in Public Libraries,” and I wanted to share a piece of it here. Specifically, I want to mention the concept of Patron-Driven Acquistions, through which patrons interact directly with the library catalogue to select which e-books the library purchases. Although this is arguably not an instance of social media use, it is an instance of direct participation by patrons, which is one of the most significant affordances of social media in the library world. This is an example of participatory service which provides access to the long tail, similar to those discussed by Casey and Stavastinuk.

“Libraries and vendors have also developed services to complement purchase on-demand services for print materials by meeting patrons’ on-demand digital information needs through patron-driven acquisitions (PDA) of e-books. Through PDA programs, patrons are able to dictate which e-books the library purchases and access content almost instantly. Through agreements with vendors, large numbers of e-book records are loaded into the library catalogue based on an individual library profile created by the collections librarian. Users are able to browse and loan these titles, which include fiction, non-fiction, and some reference materials, and at some point the loan (after either one or more uses, depending on the library’s agreement with the vendor) will trigger an actual purchase of the e-book which is then owned directly by the library (Chadwell 72). Although patron-driven acquisitions have been available in some form for about 10 years there seems to be growing interest in the service in the last few years, with an increasing number of vendors such as NetLibrary, EBL, and Ingram Digital (Polanka 121).”

References:

Chadwell, Faye A. “What’s Next for Collection Management and Managers? User-Centered Collection Management.” Collection Management 34.1 (2009): 69-78. Library, Information Science & Technology Abstracts with Full Text. EBSCO. Web. 1 Feb. 2010.

Polanka, Sue. “Off the Shelf: Patron-Driven Acquisition.” Booklist 105.9/10 (2009): 121. Academic Search Complete. EBSCO. Web. 4 Feb. 2010.

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