Dear Customer, This e-mail is to notify you that there has been a Blackboard Collaborate Support Update.
Blackboard Collaborate – Web Conferencing Hosted Notifications
Subject: Important Service Notification – Web Conferencing – Post Service Disruption
Date: Wednesday, December 19, 2012
Affected Users: All Web Conferencing and Elluminate Live! V10 Users
Details:
Earlier today Blackboard Collaborate experienced intermittent network connectivity issues. The issues were experienced during the following time frames:
- Approximately 11:00 – 11:37 (GMT-5 / US Eastern)
- Approximately 13:00 – 13:41
- Approximately 14:15 – 16:05
Users may have experienced the following issues:
- Latency when accessing SAS, Web Conferencing or Elluminate Live! V10
- Slowness when accessing services
- Inability to connect to services
We have identified the cause of the service disruptions and are working to update our infrastructure to prevent future reoccurences.
Updates to this article can be found at:
http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1857
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