Dear Customer, This e-mail is to notify you that there has been a Blackboard Collaborate Support Update.
Blackboard Collaborate – Web Conferencing Hosted Notifications
Important Service Notification – Web Conferencing – Planned Service Disruption During Extended Maintenance Window
We will be performing updates to our hosting infrastructure during an extended scheduled maintenance window during the following times:
Saturday, December 29th, 2012 from 18:00 (GMT-5 / US Eastern) until Sunday, December 30th, 2012 6:00 AM (GMT-5 / US Eastern)
and
Saturday, January 5th, 2012 from 18:00 (GMT-5 / US Eastern) until Sunday, January 6th, 2012 6:00 AM (GMT-5 / US Eastern)
Please expect that the Web Conferencing , Elluminate Live! and Hosted ELM sessions and recordings services will be unavailable for periods of time during this extended maintenance window. There will be no updates made to the products at this time.
If you have questions about this upcoming maintenance or have scheduled Web Conferencing or Elluminate Live! sessions during the maintenance window that cannot be rescheduled, please submit a support ticket by visiting our support portal at http://support.blackboardcollaborate.com.
Updates to this article can be found at:
http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1857
To unsubscribe to these notifications: If you have an account on the Blackboard Collaborate support portal, login at: http://support.blackboardcollaborate.com Then manage your subscriptions at: ‘My Support’ tab > ‘My Subscriptions’. If you do not have a login to our support portal, send a message to: bbcollabsupport-unsubscribe@blackboard.com with the subject title “Unsubscribe”. Please allow 1-2 business days to process.
