Dear Customer, This e-mail is to notify you that there has been a Blackboard Collaborate Support Update.
Blackboard Collaborate – Web Conferencing Hosted Notifications
Subject: Important Service Notification – Web Conferencing
Date: Wednesday, December 19, 2012
Begin Time: 13:20 PM GMT-5 (US Eastern)
Affected Users: All Web Conferencing and Elluminate Live! V10 Users
Details: Web Conferencing users may experience the following symptoms:
- Issues are intermittent
- Latency when accessing SAS, Web Conferencing or Elluminate Live! V10
- Slowness when accessing services
- Inability to connect to services
Workaround: Please try accessing services again.
Estimated Time for Resolution: We are working on resolving this issue as soon as possible.
We apologize for the inconvenience that this disruption has caused and will continue to work towards restoring service to full capacity as soon as possible.
Next Update: Additional updates will be provided before Wednesday, December 19th at 18:00 PM (GMT-5 / US Eastern)
Updates to this article can be found at:
http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1857
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