Dear Customer, This e-mail is to notify you that there has been a Blackboard Collaborate Support Update.

Blackboard Collaborate – Web Conferencing Hosted Notifications

Subject: Important Service Notification – Web Conferencing – Post Disruption Notification

Date: Wed March 13, 2013

Begin Time: 9:58 AM US Eastern (GMT-4)

Affected Users: Approximately less than 10% of sessions accessing Web Conferencing Service

Details:

A network issue has been identified on el18.elluminate.com. Sessions connecting to el18.elluminate.com may receive the following error: “Connection failed. Direct call to Direct el18.elluminate.com failed”.

This issue is affecting approximately less than 10% of sessions.

Collaborate support is currently investigating this issue.

Sessions connecting to this server have been closed. Users should exit the session completely, wait a few minutes and reconnect. Sessions should begin on a new server.

Updates: Updates to this article can be found at:
http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1857.  No further emails will be sent.

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