Oct
10
Air Canada caught between employees and customers in labour dispute
Posted by: gracemjk | October 10, 2011 | Leave a Comment
One of the largest Airline service Air Canada is caught between the dispute of staff in revolt, versus costumers demanding lower fares. The root of the conflict kindled when the Airline introduced a new plan to create a low-cost division, hiring up to 1400 staff at reduced wages in return of discounted fares on leisure routes areas such as Europe, Asia and Mexico. The workers felt threatened that this new plan would threaten their wage and job security which resulted in a plan of 6800 walk out staff. However, Air Canada’s new plan was essential in the growth of the company as customer demand for cheaper fares was increasing, but now they were faced in making a trade-off of retaining their staff or losing costumers to other airlines.
It is essential for Air Canada to retain good relationships between it’s workers. Even if it were to lose it’s costumers due to it’s airfare cost that fails to meet costumer demand, the airline wont be able to operate without it’s staffs. With controversies about the unfair treatment that the airline workers have received from Air Canada, I think it’s essential for them to regain the positive relationship it had with its workers. With better worker satisfaction, Air Canada could be reputed as an airline with the best on-air service which could contribute positively in solving the fare problems.