Shay Segal’s blog post on Consumer-Generated Marketing, (CGM) did a good job highlighting a relatively newer form of marketing that is quite effective. CGM involves people creating advertising for companies in the form of images, videos, blogs and more. Involving the consumer in the conversation about the product is a great way to make people feel more attached to the product and create more brand advocacy.
Would it work better for small businesses or large businesses?
For smaller businesses, CGM seems smart as they likely have a limited marketing budget. At the same time, the company may not be as well known, leading to fewer entries and/or entries of lesser quality. On the other hand, large companies may not necessarily be looking at the financial savings as much as the quality of the submissions. For example, in the Dorito’s Super Bowl commercial, they wouldn’t want a commercial of sub-par quality to represent their brand.
An example of a CGM that I think is particularly smart is when a food company offers consumers a say in developing a new product. Since consumers are choosing the most appealing flavor, the company will likely have more sales since they are receiving customer preferences from a direct source. In our group project for Sun-Rype, we wanted to implement a “What’s Your Flavor Campaign” in order to give customers their favorite product, as well as making them feel closer to the company and product itself.
CGM is not necessarily always appropriate though. Marketing Strategies and plans can be complex, and often consumers don’t even know what they are. That being said, many of the ideas may not be aligned with the company’s goals.
How has CGM spread?
Social Media platforms have really created a stage for consumers to interact with a company and spread their views about a company. Many of the different tools are useful for a variety of purposes, but many companies seem to be under the impression that they must utilize all the different options. For example, Sun-Rype has a twitter account that has under 10 tweets (Follow – or don’t – Sun-Rype’s almost non-existent twitter). Personally, I think this harms the company more than it helps it. It shows that their marketing strategy is not fully developed or working.
To conclude, social media has become one of the most influential forms of communication, but there is a balance between correctly utilizing the tools and just hopping on the boat with every other company.







