RIM’s chances of being forgiven = quite sLIM (response to Adrian Fung’s The Upside of the BBM Outage)
by Melissa Chau ~ October 28th, 2011. Filed under: Uncategorized.
Around a month ago, BlackBerry users experienced a service outage lasting for 3 days. Known for their security and use in BlackBerry devices around the world,RIM has gone from bad to worse. Millions of users were left with no access to the internet, wireless services and BBM. To make up for this, RIM has offered customers with $100 dollars worth of free app downloads. In the UK, BBM can cost an extra 5 euros, enraged, customers have filed for law-suits against RIM for not offering compensation.
Speaking of from going bad to worse, this BBM outage couldn’t have had happened at a worse time, within a couple days Apple launched iMessage for the iphone and Samsung had launched ChatON that lets you send messages, doodles, and pictures to ANY PHONE. Personally, i disagree with Adrian Fung’s view on the outage and how it will be forgotten and forgiven. After this outage, Blackberry devices have left a bad impression on me. During the outage, i couldn’t help but notice the overwhelming negative responses from other users- some have even switched to iphones and androids because of this. Having originally bought the BlackBerry for BBM, i can now say that i’m ready for an Android phone.
November 25th, 2011 at 12:31 am
[…] Melissa was probably right when she said that RIM has quite a slim chance to being forgiven. Especially in hind site seeing the widespread adoption of similar services such as imessage. In addition, the “compensation” given to customers, 100$ worth of free apps is pretty much nothing because to RIM it gives them no additional variable cost as the apps are already made and ready for download. Whether they sell 100 copies or give away 10000 copies, they will still incur the same costs. In the face of fierce competition it is ridiculous for RIM to be doing what it is. It cannot afford to continue to shun its most dedicated users by not ensuring stability in its most popular service. Well, with OS 8 around the corner this is probably RIM’s last chance to prove that it’s the best fruit on the block. This entry was posted in Uncategorized by reef chiu. Bookmark the permalink. […]
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