COMM296 Peer Review

“The strength of the team is each individual member. The strength of each member is the team.”  — Phil Jackson

It has been an absolutely amazing semester working with my marketing team. Not only have we worked cohesively together, I’ve very much enjoyed getting to know our team of four incredible individuals.

The portion of teamwork that was incorporated into this course tested our tools of cooperation, efficiency, and communication that is imperative in group work. When I was first placed into my diverse group of five, I was skeptical as to how our conflicting schedules, personalities and strengths would be able to tackle the three marketing assignments. This course emphasized the significance of familiarizing yourself with your teammates, and stressed the ability to evaluate which individuals portrayed strengths in areas where others did not. These elements were vital when distributing roles among the team members and served as a strong basis to formulating the three parts of marketing plans. Although challenging at times when establishing which member is correctly completing what task, working with the same team throughout the semester taught us how important resilience and effective communication was.

Big Brothers of Greater Vancouver: Short-Time Ad Creates Big-Time Impact

 

There’s a misconception by many people that being a Big Brother requires a large time commitment and this is often cited as the reason men choose not to volunteer. This new series of advertisement by Big Brothers of Greater Vancouver – all of them less than ten seconds long – is designed to tackle these misconceptions. Following the launch of the ads, visits to the volunteer page on the organization’s website increased 64 per cent, and volunteer applications rose as well. Intrigued by the advertisements, I too visited the volunteer website. In relations to the sweet and short ads, the volunteer positions also specify time commitment and activities, thus the applicants would know what to expect.

The campaign is tailor-made for social media, where attention spans are limited and ads have to make an impact quick in order to get people to look at them. These concise ads show that being a big brother could be as simple as teaching a young boy to use appropriate language, answering his question of whether “rodeo clown” is a viable career choice, or encouraging him to choose books over technology.

In addition to these advertisements, Big Brothers of Greater Vancouver launched a social media campaign using the new hash tag #bigbroments. The ideas encourages Big Brothers volunteers, participants and sponsors to share heartwarming Big/Little Brothers moments.

Big Brothers’ marketing strategy allows the audience to connect with the charity on a more personal level by capturing heartwarming moments of mentorship. The short ads communicate the charity’s vision of providing guidance in every child’s life. Unlike traditional advertisements, this series raises awareness through its memorably concise style. It successfully encourages people to add value to their lives by taking a small part of their busy day to help others.

Link to Big Brothers: http://www.bigbrothersvancouver.com

 

Culture of Intoxication: Online Alcohol Marketing Review

Read the original telegraph article here: http://www.telegraph.co.uk/health/healthnews/10425137/Online-alcohol-marketing-encourages-culture-of-intoxication-in-young-people-study-suggests.html

Through the platform of social media, alcohol brands have become an integral part of young people’s lifestyle, reinforcing the widespread culture of intoxication. For instance, alcohol companies (including Corona, Heineken, Smirnoff and Jack Daniels) are using Twitter to attract a young and potentially underage audience, prompting calls for stricter regulation of social media.

Here’s a photo Corona published via its public Twitter account of 8752 followers. Posts like above associate drinking with positive themes by reinforcing that drinking is about fun, socialising and pleasure. Alcohol brands primarily targets young audience. These cumulative exposure might encourage underage viewers to engage in risky drinking behaviors.

According to Brian Vandenberg, Victorian Cancer Council senior policy adviser, young people are bombarded with positive images of alcohol which encourages them to start drinking at an earlier age. The younger people start drinking, the more likely they are to drink at risky levels, and have alcohol problems later in life, including the cancer risks

Furthermore, social media is not the only poorly regulated platform utilized by alcohol brands. Other “below the line” marketing strategies include sponsorship of football shirts and festivals. While young people may not always recognize these marketing strategies, it is indisputable that the government should reevaluate its current framework of regulation.

On the other hand, the current health promotion has been outmoded. In my opinion, while corporate practices and online alcohol marketing strategy need to be examined, the health organization should also take advantage of the same channel of communication to establish safer drinking initiatives.

External Blog Link: “7 Key Strategies That You Must Learn from Apple Marketing”

Read KISSmetric’s original blog here: http://blog.kissmetrics.com/7-strategies-apple-marketing/

In 2010, Apple made headlines when they surpassed Exxon Mobile as the world’s most valuable company. In the last decade, Apple has released many unique products that revolutionized the technology industry.

So the question on everyone’s mind is, how did Apple do it?

How did Apple go from being on the edge of bankruptcy to the most profitable retailer in the entire United State?

Their secret lies within their marketing strategy. KISSmetric outlines seven strategies Apple adapted to achieve its success:

  1. Ignore your critics
  2. Turn the ordinary into something beautiful
  3. Justify your price
  4. Communicate in the language of your audience
  5. Extend the experience
  6. Build a tribe, and
  7. Become “the name”

With these strategies, Apple manages to sell its products on value and not price. “iPhone was not the first phone, but they engineered it to be so unique that you couldn’t help but think it was”, my favorite quote from the blog, shows the essentials of Apple’s phenomenal success and what separated Apple from any other business. By creating a product customers would want, the company allows consumers to connect with the brand at a core level.

This Mac vs. PC ad had gone viral upon its release. This series of ad interested me in particular, not only because the ad highlights Mac’s uniqueness, it also personifies the brand to demonstrate its market value.

As an iPhone owner, I think Apple has truly gone above and beyond to build a product that is effortless and innovative. Apple has made me a loyal customer by dedicating their product to my needs and educating me through extensive marketing strategies on the irreplaceability of their product. Today, not only does Apple own dominant market share, Apple made incredible contribution to the industry by being the definition of creativity.

Response to “Cisco Takes Social Media Seriously”

Read Matthew Marshall’s original blog post here: https://blogs.ubc.ca/matthewmarshall2/2013/10/08/cisco-takes-social-media-seriously/

Cisco, The Human Network (1)

In effort to gain better knowledge of their customer base, Cisco launched a Social Media Listening Center at its headquarter in October 2012. With the establishment of this listening center, Cisco had a 281% return on investment over a 5 month period.  Moreover, staff productivity was improved: They processed customer inquiries and concerns in a efficient and timely manner. Furthermore, Cisco recognized the value of social media and its remarkable ability to reach out to a large audience.

The transformation of Cisco’s marketing strategy heavily adopts principles of  inbound marketing, a practice of online marketing that uses various social media channels, and blogs to publish content that people will easily find and engage with. The industry giant of 67,000 employees and an annual revenue of $48.6 billion, monitor over 70 company related Facebook pages, 100 Twitter accounts. With over 5000 daily social media mentions, Cisco successfully reaches enterprise goals by incorporating online content production into their brand building.

In my opinion, Cisco’s heavy investment and emphasis on inbound marketing is an excellent low-cost solution to touch base with its large customer base. The company is able to convey its customer-centric brand value through their content. Inbound marketing is also an incredibly personable approach as it allows customers to share content, engage in materials produced, and be in direct contact with the company. Like the message in the commercial above, inbound marketing allows Cisco to make intimate connections with its consumers in a seemingly large world.

 

References:
(1) https://www.youtube.com/watch?v=DarN3jvzP94

Ethics & Marketing: Unilever Brand Value Controversy

Unilever, the third largest consumer goods company, owns over 400 brands. If you have never heard of Unilever, you have definitely used their products. However, with an abundance of brands under its umbrella, Unilever fails to keep its brand value consistent among its subsidiaries through its advertising strategies.

Dove, a Unilever subsidiary, prepositions itself as an esteem-strengthening brand with a vision to enhance women’s natural beauty. In September 2004, Dove launched The Campaign for Real Beauty boldly featuring women of all sizes, shapes, ages and colors.

The Dove campaign challenges media's distorted beauty stereotypes by celebrating imperfections.

In addition, Dove established the Dove Self-Esteem Fund that targets primarily pre-teen girls. The program handles workshops to help youth build a healthy self-image. It appears Unilever supports positive body image in real women, and rejects unrealistic stereotypes the beauty industry portrays. However, despite Dove’s social mission, Unilever also owns Axe, a male line of hygiene products, which is made famous by overtly sexualized commercials like this one and print ad like this one.

In sharp contrast to the women in Dove’s campaign, the Axe commercial features women who represent the typical beauty ideal. With slim body and unproportionally large breasts, the women in Axe commercials are objectified in a sexual manner.

Several important questions have are raised: Is Unilever truly concerned with modern women’s body image issue, or is it just exploiting women’s desire for such an inclusive message through its marketing campaign? Is it ethical for these two conflicting brand messages to coexist under the Unilever umbrella?

From a capitalist perspective, it is undeniably clever of Unilever to efficiently capture different target audience using distinct marketing strategies; However, with polar-opposite values advertised, Unilever delivers a confusing, hypocritical brand image.

Image References:
(1)http://pamemichelle.files.wordpress.com/2011/10/doverealbeauty.jpg

Social Entrepreneurship: ARC Initiative

Watch the video and learn about ARC Initiative!

This volunteer opportunity hits very close to home for me. Growing up in China, Korea, Cambodia and Kenya, I witnessed first-handedly real poverty around me. It is a major reason that motivated me to attend Sauder School of Business. A few years ago I participated in a humanity effort in my home, Nairobi, Kenya. In this project a group of people and I provided over 1,000 residents with meal rations. It was far from the perfect project, but it budded into my hopes of creating skill-based entrepreneurship opportunities in Africa.

This all came about when our group was distraught to find that we could not make as concrete an impact as we had hoped. The food subsidies only fed the residents for about one or two days, while they starved for the rest of week. Moreover, the food recipients excessively depended on the feeding program, which did not eventually motivate them to improve their lives on their own.

I realized that the program, along with countless others, only temporarily relieved the real source of the problem and was not a long-term solution. This experience allowed me to reflect how to assist the poor in a more effective and sustainable manner. In my opinion, the poor need to be equipped with knowledge and skills, in order to become productive members of the society.

One of the many reasons I chose Sauder School of Business is that I feel my education can equip me with knowledge and skill to accomplish my goal. The business courses will allow me to get in touch with the practical side of setting up and running a training program. Discussing about social entrepreneurship in COMM101 class allowed me to further develop my ideas. My dedication can only grow at this point, and I cannot wait for what ARC initiative has to offer.

Source:
http://arcinitiative.com/story/

 

Project Innovation: Microsoft Aims to Find Point of Difference

Every screen in the store, from laptops to the massive screens on the walls, is touch-sensitive.

On the heels of the company’s newest operating system – Windows 8 – and the launch of its new Surface tablet, Microsoft opened its first store outside United States in Toronto, Canada.

In order to differentiate and highlight their customers experience, the store is designed to be entirely touch-sensitive. Although it is a novel concept, Microsoft is not the first one to heavily invest in retail locations. Samsung and Apple, the leaders in mobile space, have already adopted this strategy.

Microsoft is simply attempting to emulate the success Apple has had with their retail stores. Even though Microsoft has yet to develop a full line of innovative products that Apple has, the technology giant is waking up to the market opportunities of new inventions, such as tablets. However, if the company want to gain a competitive advantage against Apple, they need to establish a point of difference.

Companies’ motivation to maximize profit leads to advancement in technology. Ultimately, customers are the biggest winners in this scenario.

Additional Link: Microsoft or Apple? You decide!


Image Reference:
http://beta.images.theglobeandmail.com/467/technology/article5344575.ece/ALTERNATES/w620/20121115-ppower119.JPG

Source:
http://www.theglobeandmail.com/globe-investor/new-microsoft-retail-store-aims-to-establish-cool-stuff-factor/article5353443/

Tom Dobranski: Realizing Passion and Potential

Majoring in finance and accounting, Sauder alumni Dobrzanski was preparing for a career in corporate management accounting; however his soulful love for indie music significantly shifted his career path. [1]

Dobrzanski shared his entrepreneurship experience with the COMM101 class. In his presentation, Dobrzanski discussed the problems he encountered and how he managed to tackle them along the way. His inspiring success story certainly promotes a degree of self-reflection.

Like any confused undergraduate student, I truly hope university is the place where my passion will be discovered, nurtured and pursued.

Growing up, I have always enjoyed making art. Prior to attending Sauder School of Business, I was also accepted to several reputable art schools. Nevertheless, as a realistic dream catcher, I was terrified of failure, uncertainty and disapproval from others. Therefore I chose the safer path — the debatably more valuable Business degree.

Dobrzanski’s story made me realize, the only ways to live a vivacious life with no regrets are to explore and pursue what makes your heart beat, because passion differentiates a great career from good careers.

The principle to success is simple: You must quit inventing excuses that stops you from taking actions.

Image Reference:
http://www.sauder.ubc.ca/News/2012/~/media/Images/News/Fall%20campaign/Tom_Dobrzanski_body.ashx

Source:
[1] http://www.sauder.ubc.ca/News/2012/How_a_BCom_led_to_a_career_in_indie_rock

The Twitter Era: Nothing is Off Record

Twitter is a valuable digital PR tool. It allows you to reach brand advocates and talk directly to customers. Twitter is also a great way to build your community and engage with various influencers, media and bloggers online.

But, as with any real time digital communications tool, it’s easy to forget you’re communicating to a large public. The misuse of Twitter can damage your brand’s image and place your business in controversy.

Consider the recent derogatory tweet sent by Khalif Mitchell of the BC Lions. The tweet, which contained a racial slur, resulted in the CFL fining Mitchell.

The article discusses useful tips when using live-time social media tools for your business, including:

1. Draft a practical and flexible social media policy.

2. Offer media and social media training to the employees. 

3. Ask employees to set up separate professional and personal accounts.

Twitter is a great tool that allows companies to “humanize” their brand. However, it is important to think ahead and have the right policies in place to maximize the potential of every tweet while avoiding any negative impact.

Source:
http://www.bcbusinessonline.ca/social-media/twitter-era-nothing-record

Image Reference:
http://bc.ctvnews.ca/polopoly_fs/1.999690!/httpImage/image.jpeg_gen/derivatives/landscape_960/image.jpeg

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