
I have read an article about the teaser for Microsoft office 2010 from Sam Kwok’s blog. The video was quite interesting as a person who loves thriller and action movies. However a question came into my mind – “How in the world is this relevant to MS office softwares?”. I do understand that it is quite challenging for anyone to advertise something that does not physically exists such as services and softwares. I also do understand that making teaser as if a movie was the whole point for them and I would say they were pretty amazing and creative in ways that it is extremely movie-like and certainly eye catching as well as spreading word of mouth among netizens especially. However, they have failed to meet the basic foundation requirement of marketing – consumer centered.
Failed Target Segment – I would say the person whoever brought up this idea was only excited about making an extremely expensive teaser like Hollywood movies with famous celebrities. A giant corporation like Microsoft not being able to target solid segment is somewhat shameful to me because I just do not see who they were targeting this teaser for – Those youngsters who are into battle games like ‘Halo’?, Chief Executive Officers who are into action/thriller movies? I mean they are not ones who are likely to be involved in puchase decision making for MS office.
Foregone value of branding – In addition, I strongly do not agree that they should have spend so much money making this film – helicopters, explosions, much action and heavy computer graphics involved. I actually wanted to purchase the MS office 2010 and it was quite pricey (from $159 for student package to $669 for professional). As MS office is arguably a neccessity good, if they replaced Keanu Reeves for $10 discounts on each product purchase the profit could have been greater because there would be more people officially purchasing the products rather than illegally downloading from the web.
In the end, I even wonder ‘was it even neccessary for them to spend such heavy budget to advertise Microsoft Office 2010?’ because as a second most valuable brand in the world, I am sure only about 0.1% of consumers would have bought it because they were impressed by such teaser anyways.