Monthly Archives: February 2017

Brands Take Advantage of Social Exclusions

 

The criticism with even the most well-intentioned programs that promote sustainability is that it’s exclusionary. Bike share programs are limited to those who have credit cards. Solar panels are something only the rich can afford, similar to foods in the organic aisle. The article argues that in order for sustainability solutions to be effective and lasting, reaching out to diverse communities will be necessary.

Gaining buy-in from communities to adopt sustainability in general starts at the human level. What do people care about? What matters to them? Although the video is based in California, I think job creation and health impacts tops many economies in the world. On the issue of diversity, the video notes that Latinos, followed by Chinese Americans and African Americans are the top three ethnic groups to care about California’s energy laws. The point they’re trying to make is that sustainability should be for everyone. While politics can create a divide “you against me”, “us against them”, I can see how brands can succeed if they’re able to humanize the messages that they convey.

Social inclusion has been topping the news lately with Trump’s decisions on the immigration ban. Take a look at the ads being launched by different brands like Budweiser, Airbnb. Airbnb is offering free accommodation to those impacted by the Muslim travel ban. Starbucks vows to hire over 10,000 refugees in the next five years. This article couldn’t be more timely. Maybe “marketing in the age of Trump” will actually become an academic phenomenon.

 

Melkonia, S. (2017). “You Can’t Have Lasting Sustainability Without Social Inclusion”. GreenBiz. Retrieved from https://www.greenbiz.com/article/you-cant-have-lasting-sustainability-without-social-inclusion.

Brand Congruency: Airbnb Getting Political

“Whatever your community of consumers believes in, the brand should take that social stand”, said the CMO of Airbnb. This echoes the class readings on congruency of sustainability and branding. Brands that are incongruent won’t get the same reach, or worst yet be accused of greenwashing. But will politics push the congruency too far in the social pillar of sustainability?

In response to Trump’s immigration ban, Airbnb’s Super Bowl Ad seems to be getting messy with politics. When CMO of Airbnb was asked if he was getting too political, he answered no. He mentioned, that during the US Supreme Court’s ruling on same-sex marriage, there was a lot of energy from his team to do something about it. Despite the heated stir, he emphasizes the need for a brand to bipartisan, making sure that his community feels the brand is sensitive and not exclusionary.

Legitimizing the Airbnb brand is interesting because it started with an aspirational story for people who are looking to “live like a local”. It gained traction when celebrity influencers like Mariah Carey and Beyonce mentioned the platform on social media. More recently, other brands are looking for creative ways to partner and launch campaigns including Chicago Art Institute, Audi and Sonos. With presence in over 191 countries, how can the message of what Airbnb stands for be consistent? And would a sustainability marketing strategy work for this brand? There’s no doubt that the “We Accept” campaign hits home for a many americans. That’s great from a social standpoint. Looking at their most recent acquisition of luxury rental homes, it doesn’t seem that a sustainability marketing strategy is what Airbnb is going for.

Robertson, S. (2017). “Airbnb’s CMO Reflects on ‘Marketing that Matters'”. Globe and Mail. Retrieved from https://cdn.ampproject.org/c/s/sec.theglobeandmail.com/ report-on-business/industry-news/marketing/airbnbs-cmo-reflects-on-ad-strategy-influencers-and-expanding-travel-services/article34055728/?service=amp