News from
The situation —
A few years ago, I spent my summer time taking French classes. To save my time, I always went to the McDonald’s next to the language alliance to grab some food and drink for breakfast. Until now, I still remember the scene in McDonald’s during morning time. There were always some people sleeping on the coach or reading newspapers without any food. Some homeless people even spent the whole night there. Every morning when I went there, things were always the same.
Even today, these “customers” without food are still a big problem waiting to be solved. This issue not only affects McDonald’s, but also other fast food restaurants. People can simply pay for a coffee and stay there for a whole day. Managers do not have the right to kick these people out, because they do buy something, and they are customers with their own right.
Value Proposition of the business —
Fast food restaurants are supposed to provide service and convenience for people in rush, but not for people who have no place to stay. Those real customers become really frustrated. They have no choice but to take out their food to somewhere else to eat, simply because their seats are occupied by people with newspapers or only a cup of coffee.
My point of view —
Since there isn’t any specific regulation about this issue, restaurants cannot do anything to those customers with no food, and some people believe that kicking out homeless people is immoral. However, it is also unfair for those customers who pay a lot for their food. At least, they deserve a place to sit.
Are fast food restaurants places to eat, or places to stay in? It is such a hard and embarrassing situation. Maybe it is time for governments to take some actions and protect the right of both customers and companies.
Reference: Pictures from https://www.google.ca/imghp?hl=zh-CN&tab=wi