Nicole Chan described call centers as an example of the increasing globalization in our society. Businesses are able to minimize their cost in production and services by building factories, call centers, etc. in countries where the wages and equipment are decreased in comparison to developed countries. This outsourcing creates efficient companies, and jobs for people in other countries who may need it to be able to provide their families the bare necessities.
Looking at outsourcing externally it can look flawless, but in reality some of these companies are taking advantage of the cheap costs of production and services. After travelling to Nepal, and touring a call center in Kathmandu I can say it was the exact opposite of the working environment at Zappos. They were working in conditions that would be illegal here in Canada, and making the bare minimum.
I see globalization as a great tool if it is done ethically. Companies should implement their organizational culture to every aspect of their business, regardless if one branch might be 10,000 kilometers away. Zappos devoted their entire business to focus on customer service; acting as a unit, everyone in the business shares the same values for the company.