Lia Slager, Customer
University British Columbia
2329 West Mall
Vancouver, BC V6T 1Z4
Rich Charois, General manager
Earls Kitchen and Bar
1185 Robson St,
Vancouver, BC, V6E 1B5
March 11, 2019
Dear Rich Charios,
I am writing this letter as a formal complaint about the poor service I received from your restaurant on the night of March 2, 2019.
That night, I ordered a Warm Kale Salad with grilled chicken through Skip the Dishes. I was disappointed to find that my salad arrived without pickled onions and butter vinaigrette. I called the restaurant, a few times, to complain, however, no one picked up. The night ended with me ordering a Rain Coast Greens from Cactus Club, with all the appropriate toppings and dressings.
To resolve the problem, I would appreciate either receiving a full refund, or an Earls gift card with the appropriate amount. Enclosed is a copy of my Skip the Dishes receipt. I am hoping that we can come to a resolution, as I did not get what I initially paid for.
Thank you,
Lia Slager
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