From David Winter:
In order to improve security on the library’s system, the following measures are being taken:
1. New UBCcards and community cards
7 days after a new UBCcard or community card is issued and if the pin
number is still the default pin, an email asking the user to change the
pin number for security reasons. If, after 14 days, the pin number
remains the default, we will change the pin number and send the user an
email with the new pin number.
Note – New cards will still have the default pin. This process is to get
the users to change their default pin.
2. Old Library Records with Default PINs
There are approximately 47,000 active cards still using the default pin
number. Starting on Monday, we will be changing the pin numbers and
sending the users an email with the new pin numbers.
3. Forgot Your PIN? page
On Monday, users can have a new pin number sent via email.
The user will enter their library barcode and email address into a form.
If the email address matches the email address in the Voyager patron
record, a new pin number will be sent to the user.
Links to the form will by located on the My Account page, Contact the
Library and wherever we prompt for a library barcode and pin.
If users are having problems with their pin numbers, please direct them
to the Forgot Your PIN? page. If they are still having problems with
their pin numbers, they can go to the nearest branch library or phone
UBC Vancouver 604-822-2406/9692
UBC Okanagan 250-807-9107
UBC Systems Help Desk 604-822-6725
If you have any questions, please contact me.
Thanks David
—
David Winter
Borrower Services Librarian
Koerner Library
Email: david.winter@ubc.ca Phone: 604-822-6721 Fax: 604-6465
Koerner Library – Interlibrary Loans
University of British Columbia Library
1958 Main Mall
Vancouver, BC Canada V6T 1Z2