I have had several people in who were having trouble accessing MyiLibrary books from their laptops – it kept taking them to an authorization page. Tech Services have said they are working to resolve the problem (something to do with the IP address), but for now there are two options.
1) MyiLibrary is still working from desktop library or UBC computers.
2) If using a wireless connection the best thing to do is:
a) make sure the student has set up VPN on their computer and go through that before trying
to connect to MyiLibrary or
b) use the RSVPN *but* you will then have to go through the UBC Library’s information page [
http://toby.library.ubc.ca/resources/infopage.cfm?id=1399 ] and search for the title in
MyiLibrary as RSVPN is not connecting through the catalogue right now.
Hope that helps – Me-Linh
November 9th, 2008 by Susan Atkey | No Comments »
October 4th, 2008 by Susan Atkey | 1 Comment »
This is a stupid question, but here goes- to look at e-books in the UBC catalogue from Books24-7, do patrons need to go through the free registration process (to create a log-on and password)? Rather than using the library barcode and pin? From looking at the FAQs, it seems (obviously) so. I had a confused patron call about it this afternoon, and unfortunately, I didn’t check the FAQs in time. So he’ll probably call back on Monday and ask how to get access to those resources all over again. Hmmph.
But at least I’ll know for next time.
-Christina H
Search This Blog
