From Bev Richards:
As per my email message of Nov.29
The print station sporadically overcharges. The blog states the “Circulation cannot do refunds under $1.00, they don’t have change”. However, Circulation said they’ll do their best to provide a refund. During the day Mike Monteith has change, so they generally are able to give a refund for smaller amounts. Circulation Div. suggests staff at the Ref. or Jomcr desks write a note to give to the patron. Rather than write a note each time a patron comes to the desk, May has
created a simple form. Please fill in the amount of the overcharge and sign. The forms (pink) will be kept at both desks.
Reminder: the best thing to do is mention to the patron that staff at the Circulation desk MAY be able to provide a refund (under $1) depending if they have change. It’s a case of go and see. No guarantees.
Thanks, Bev
February 19th, 2007 by Susan Atkey | No Comments »
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