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Social Media for Info Pros

Creating and the Social Web

“…we are, in a sense, interactive story tellers, trusted digital guides, interpreters of facts, and experiences,…this is the new epistemology of the social web for information professionals…”

~ Dean Giustini

I found Sir Ken Robinson’s Creative Places + Spaces video titled Collaboration in the 21st Century to be especially inspiring. Author of the books The Element: How Finding Your Passion Changes Everything and Out of Our Minds: Learning to be Creative, Robinson is a lead promotor of creativity and innovation in education and the workplace. I had such an “aha!” moment during his talk, that I found myself taking notes, and writing down nearly every word he said. This is his initial description of creativity:

“one of the reasons  so many people loose confidence in their own powers of innovation is that their imaginations have been left to wither, but they can be revived…Creativity is a step on from imagination because you can be imaginative all day long and never do anything…to be creative you have to do something. Being creative is a process of putting your imagination to work, you can think of it as applied imagination…”

He goes on to define creativity as:

  1. a process that we can understand and teach to others, “most people start with an idea and have to work on it, and the idea evolves in the process of it being formulated and often the idea you end up with is not the idea you started with”
  2. something that is original, novel, unique or different from previous ideas
  3. something that has value, because “some creative ideas are highly original but useless…and very often people misjudge the value of a new idea, because they apply the wrong values to it, they apply their present values to it rather than seeing how they might evolve. I mean, nobody would have given much for the internet 20 years ago as an idea…”

After Robinson’s initial video, I did a bit of exploring and discovered his TED Talk titled Schools Kill Creativity, and this video doubled, maybe even tripled, my initial “aha”. In this video, Robinson argues that as a society we tend to educate our people out of creativity. Here is an excerpt from the video:

“…the hierarchy [of education] is rooted on two ideas. Number one, that the most useful [school] subjects for work are at the top. So you were probably steered benignly away from things at school when you were a kid, things you liked, on the grounds that you would never get a job doing that…don’t do music, you not going to be a musician, don’t do art, you won’t be an artist, benign advice… The second is academic ability which has really come to dominate our view of intelligence, because the universities designed the system in their image. If you think about it, the whole system of public education around the world is a protracted process of university entrance. The consequence is that many highly talented -brilliant- creative people, think that they are not. Because the thing they were good at school wasn’t valued or was actually stigmatized, and I think that we can’t afford to go on that way…”

Public education values disciplines that either support the job market or the academy, thus leaving people who are unable to fulfill these values by the wayside. Admittedly, this is a rather depressing outlook, but I must say that (based on my own experiences) I have to agree with Robinson. The costs are high for students who fall prey to this system and for students who fall out of the system and, as a result, those who drop out of the system come to conclude that they aren’t valuable contributors or good at anything.

So, following that rather depressing video I found Tim Browns TED Talk on Creativity and Play and it offered a bit of hope and a breath of fresh air. Brown’s very simple and straightforward argument is that creativity and play in the workplace is valuable, generative, important, and should be consistently supported. Workplaces should encourage and support divergent play in order to generate as many initial ideas as possible and converge those initial ideas toward the aims and goals of the project. It’s creative play within a certain context and within a few paramaters that can bring about wonderful innovations.

Now, what does all of this have to do with information organizations, information professionals, and social media? I think that information organizations and information professionals can take quite a bit of inspiration from these talks when considering the potential use of social media to support creativity in learning, and innovation in the workplace.  As Henry Jenkins mentions in Confronting the Challenges of Participatory Cultures: Media Education for the 21st Century, new media skills that can be supported in participatory cultures include play, performance, simulation, and appropriation, all skills that support creativity and innovation.

Dynamic social media has the potential to support various learning types and creative engagement. What can be taken away from Brown’s talk, is that creativity and play in work environments support innovation and creative problem solving. Can information professionals adapt his process of creativity and play in order to develop project ideas or problem-solve within the organization? What sort of social media tools could be used to support innovative creativity and play? Finally, to relate these ideas back to the quote above, what role does creativity play in the new epistemology of information professionals?

I think that these are all very important questions to consider, and I think that if we are to continue to ignore the importance of creativity and play in learning and workplace environments, we run the risk of being left on the outside of the global trend toward participatory cultures.

Categories
Social Media for Info Pros

Participation and 2.0

What does it mean for libraries to be a part of participatory culture?

In Henry Jenkins’ study titled “Confronting the Challenges of Participatory Culture: Media Education for the 21st Century” he defines participatory culture as:

  • a culture with relatively low barriers to artistic expression and civic engagement
  • strong support for creating and sharing one’s creations with others
  • some type of informal mentorship, where experience is passed along to novices
  • members believe their contributions matter
  • members feel some degree of social connection with one another
  • members believe that they are free to contribute when ready and that what they contribute will be appropriately valued

He goes on to say that participatory cultures can provide new media skills that build on traditional skills of literacy, research, technological competences, and critical analysis, as well as provide collaboration, networking and community involvement.

Although, the version number “2.0” has come to be synonymous with social media, interactivity, participation, engagement, collaboration, and networking in the marketing and online worlds, ultimately I don’t think that the number matters unless the culture, philosophy, and participatory structures are there. For example, in the chapter titled “Participatory Services and the Long Tail” in Library 2.0, Casey & Savastinuk emphasize the need to build participatory tools and mechanisms into the structures of libraries for both users and nonusers, and in this way libraries can harness the power of users to enhance library services. However, it’s important to keep in mind that participatory cultures do not magically appear when libraries add blogs, tagging features, or a Facebook profile to their library website. As Sarah Houghton-Jan, the Librarian in Black, states in “Organization 2.0”:

“Many people treat technology like it’s free like beer but it is really free like kittens…they take maintenance, ongoing effort, and staff time.  If you have one person alone who is managing technology for the library, then you’re in a bad space.  If that person gets hit by a bus then no one else can take it over and the library is in big trouble.  Just doing the hot new thing for the sake of it is not helpful and does not serve our users best … Why does social software fail?  The use of social software is not seen as furthering the library’s mission.  It’s treated as someone’s pet project.  It’s not planned for strategically like other technologies.  Once the newness wears off, people are less motivated to contribute.”

It takes work to facilitate and support a participatory culture, not simply social media and Web 2.0 technologies, and unfortunately some libraries seem to be pretty far behind the trend that is quickly becoming a commonplace expectation. As David Lankes strategically argues,  libraries and information professionals need to be where the conversation is.

As a young up and coming information professional, I would even go so far as to argue that it isn’t simply a matter of going beyond the “brick and mortar” libraries to where the users are online, it’s about re-structuring libraries to meet a paradigmatic shift in social and cultural expectations. It’s not about catching up with technologies, it’s about training, strategizing, teaching/informing, (re)developing, (re)structuring, and being significant stakeholders in emerging and contemporary information ecologies. Libraries should not need to advertise or convince users that they are “2.0” and instead they should start seriously thinking about how to become fully integrated into the future of participatory cultures.

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