The wonderful folks at BIT have partnered with the Veterans Health Administration to develop a new guide to help government reduce administrative burden for service users.
From BIT:
We’ve all paid the time tax—the exasperating costs that come with learning about, applying for, and participating in government benefits. But no one should have to deal with any undue administrative burdens, especially people seeking support they are eligible for.
Even those who have served the country pay these costs. In the U.S., veterans and their families spend around 64 million hours each year filling out various PDF forms from the Department of Veterans Affairs (VA).
But thanks in part to a series of executive orders, there is a strong movement to reduce this burden. VA has long been a leader in this effort.
Earlier this year, the Veterans Health Administration (VHA) Customer Experience Office partnered with BIT and Trilogy Federal to support this work. Together, we developed an Administrative Burden Reduction Guide and Tool to help VHA employees understand, identify, and address administrative burden.
Read more: https://www.bi.team/blogs/a-guide-for-reducing-administrative-burden-in-government/