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SPARKing Innovation Via Facebook

Last night I attended the SPARK Alumni Branch event, UBC Hot Companies which featured five teams of student companies pitching to a panel of industry professionals Dragon’s Den style. Aside from the delicious food (pulled pork sandwiches, savory bites, spring rolls, cookies, cheesecake, and brownies) and a delightful session of mingling,  what I was also pleasantly surprised to find was the extent to which Facebook was integrated in the business models of the presenters.

Three out of the five presentations mentioned how they would utilize Facebook to compliment their idea. The three products were:

1) A task management app – Share your tasks with your Facebook friends.

2) A mobile event ticketing platform – Immediately connect via Facebook to buy and sell tickets and to share it on your wall.

3) An online dating site – Integrated into Facebook so that once you complete the online quiz it posts to your wall.

No longer can we live in the granny days of Facebook denial. Social media is pervasive in almost all aspects of business. I can’t even imagine what life was like prior to Facebook now.

The real question now is, what does Facebook have in store next? How can Facebook change our lives even more so than it already has?

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Munchin’ on Menchies!

A couple weeks ago, my friend and I attended the grand opening of a frozen yogurt franchise by Cambie and Broadway called Menchies. Not going to lie, we were persuaded by the promise for free delicious froyo–and indeed it was delicious! Now before I get too sidetracked and start talking about the yummy green tea and cinnamon apple combination, let first get into why my day at Menchies was so awesome.

1) They offered free froyo. Anytime something is free there is value being given on a silver plate to the customer.

2) They handed out goodies: stickers, tattoos, balloons!

3) They had a cute mascot on site! This guy is irresistable!

My friend and I at Menchies!

Mash all of these elements together with a quality product, delivery, and store…you get customer engagement!

Menchies did their job that day and got me excited and curious about the brand. I was so enthused that I sought out their website, Facebook page and Twitter handle. They didn’t have to promote these pages in any way but somehow they got me from point A (the store) to point B (online).

This only happens once in a while when a brand is able to kick the living awesome out of me. The message for marketers? Embody AWESOMENESS and your customers will reward you. They will want to interact with you online without you forcing them to through special twitter contests and chanting out random quotes on Facebook.

Of course I’m not saying everybody should go out and give out free products. (That would be nice, but of course it makes no business sense to hand out iPads like cups of frozen yogurt. Find the awesome from within your brand and express it. Do so with conviction and make your customers believe. Once we believe, we will talk–not just to the brand but to our entire network about your awesomeness.

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Viral Infections

Since when did things of a viral nature become positive? Welcome to the 21st century where “going viral” has become the goal of many marketers. According to CEO of TrendHunter, Jeremy Gutsche, there are three ways to cultivate infection:

1) Viral Creation – “When you create something that connects, your story will travel faster than before.”

2) Viral Medium – “Portray your event as average and that is the best that it will be.”

3) Well-Packaged Stories – “Simple, Direct, Supercharged.”

Gutsche suggests that the key question to be asked should always be, “specifically what are you trying to do?”


Personally, for me to want to spread something, it has to fall under at least some of the following criteria.

1) Easy to share

2) Interesting, relevant

3) Unique, breath-taking, surprising

4) Emotionally charging

5) Visually pleasing

The content you decide to share speaks to who you are as a person. No one wants to share boring content, otherwise you are known as the person that shares boring content. It’s simple. People want to be the most interesting, the most unique, and the most captivating; so they seek content that is going to reflect those attributes.

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Run Away With Me

Picture this: You slip on your Nike+ shoes and plug in to your iPod to go for a run in the morning. As you’re running your route is getting posted in real-time so that your friends can see. Suddenly you hear a cheering sound through your headphones and you are notified that your best friend is cheering for you from miles away.

Sounds implausible? No, just a creative fusion between startup Path and Nike.

Just when you thought you had Nike all figured out, they go and do this–innovate. As Nike moves away from traditional advertising and gains ground in unconventional media vehicles, we will see more innovations to come that integrate social media, emphasize immediacy, and that promote connectivity.

Marketing has reached higher grounds ever since web 2.0 and if you don’t keep up you might just end up getting left in the dust.

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Who is KONY?

Recently my friend shared a video with me via Facebook called KONY 2012. I merely glanced at the title, felt no direct relevance from reading the heading and decided to defer watching it until I had time. Then I began noticing several people posting and reposting the video. My spidey senses were tingling–well actually my curiosity was itching to see why everybody was talking about this Kony thing. So I watched it.


First impression: Beautifully packaged piece of communication. Touching, inspiring, motivating. (At the same time, almost too perfect and propaganda-like…)

Reaction: I joined the Facebook event page. I talked about it with friends.

Analysis: This is viral content at its best. By the end of the day everybody was talking about KONY. Why? Because the content was able to speak to us as emotional creatures. It did its job to engage the audience to the extent that we couldn’t just let it slip through us without sharing it.

What I find even more interesting is how when viral content first breaks loose it is spread with optimism and positivity. Past the 24 hours, people are ready to bash the content and question its motives. This is exactly what happened with KONY.

My view: I can’t speak about the intentions of the campaign or of the leaders of Invisible Children, but at the heart of it I believe awareness for the situation is extremely important. My human rights radar tells me that something unjustified is going on and I’m glad that someone is at least taking action in some way.

 

On a vastly contrasted note, the leader of the Kony campaign shown in the video, Jason Russell, was recently detained by police for masturbating in public. Say what?

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You’re Welcome.

Does anybody else love the Kobe System? I had no clue what it was after watching all the YouTube clips, but I was hooked by curiosity!  The star-studded line-up of characters in the video appeal to several target markets. Among the celebrities are: Kanye West, Jerry Rice, Richard Branson, and Serena Williams. From a record-breaking rap star, to top athletes, to a wealthy entrepreneur, all the characters symbolize success in their industry.

The videos definitely stimulate hype and generated buzz for Nike. In fact, I didn’t figure out what Kobe System was until I asked my friends. Apparently, it’s a shoe! But what I really want to highlight is how well the media for Kobe System is integrated. The videos are posted on YouTube as well as on Kobe Bryant’s Facebook Fan page. There is also a Twitter hashtag (#KobeSystem) for followers to tweet about. If you visit the Nike Website, you will find the Kobe VII Shoe for sale as well as the option to customize the shoe to your personal taste via NIKEiD. Altogether, the message across the channels are relevant, consistent, and participatory–it follows the three laws of branding according to Tjaco Walvis.

In my opinion, this is another home-run campaign created by Nike, (–and I’m not just saying that because I love Kobe and Nike!)

Thoughts?

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Let’s Hear the Sh*t Yogis Say

Came across this YouTube video today and I couldn’t help but share it! If there’s one company that can do online memes right, it’s got to be Lululemon. From the nude yogi shoot mirroring the “Kesler” photo, to Sh*t Yogis Say, Lululemon has hit the sweet spot that tickles the public humour.

Internet memes shouldn’t be used as marketing for all types of businesses. The media should meet the brand personality and strategy. Aside from that, memes should be done with sophistication and should stay away from controversial and offensive content.

Why consider using memes to market your brand? Lululemon was able to effectively communicate to a younger target market with this meme. Moreover, well-done memes are frequently shared virally among networks therefore reaching staggering exposure. By making the viewers laugh, the brand is able to connect and impact the consumer to establish a positive relationship. Finally, notice the subtle product placement throughout the video to increase brand awareness.

What are your favourite memes?

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“This is of great Pinterest to me!”

Going off the topic of my last blog on content marketing, I wanted to share one specific tool that I recently got introduced to. About a week ago my friend posted an image of a sticky note on my wall with a few inspirational words:

http://pinterest.com/pin/48343395970000412/?fb_action_ids=2953385788032&fb_action_types=pinterestapp%3Apin&fb_source=other_multiline&ref=nf

My first reaction of course was aww… My second reaction was, what exactly is Pinterest? This was my first time seeing the social photo-sharing website so I let my curiosity take the wheel. I researched a bit more about Pinterest and here are a few quick facts I learned.

1) Pinterest is an “online bulletin board” for posting photos and images.

2) According to a recent Cambridge report, Pinterest is driving greater levels of traffic to company websites and blogs then YouTube and LinkedIn together. Businesses are using Pinterest to post product images and share them with other users. Considering this data, it may be worth it to consider starting a pin board for your business.

3) To use Pinterest, you “pin” an image for your followers to view and they can like it, comment on it, or re-pin it on their own boards.

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Content Marketing Uncovered

Here’s an AMAZING infographic that I found on content marketing. Content marketing is all about generating and sharing information with users. We’re living in an age of information where knowledge means power. Combine this trend with the potential of the internet and we have a winning combination for engaging customers with your brand.

Content marketing encompasses blogs, articles, social media, videos, infographics, and much more. In fact, the ways to spread information appear to be endless! Some of the latest tools include: Pinterest, Instagram, Visual.ly, and Contently. With so many options, how does a company choose which channels to communicate via?

1) Determine your objective for communicating – Do you want to increase sales for your product? Raise awareness? Generate brand preference? Discover what you want to achieve with your content marketing before you select your medium. On top of that, what is your message? Figuring out the message you want to convey should align with your positioning statement. Furthermore, ensure that your communication objective aligns with your business strategy. In other words, always keep the bigger picture in mind of what you are trying to accomplish.

2) Define your target audienceWho is intended to hear the message and see this communication piece? Equally important, who do you NOT want to view this media?  Who you want to communicate to plays a significant role in how you communicate!

3) Describe the desired emotional or perceptual reaction or responseWhat do you want the target audience to feel or think after viewing the piece? Therefore when creating the content, keep in mind these perceptual goals to stay on track. A good way to check if you have accomplished your goal is to test your communication piece on a random sample; however this may not be necessary if you are simply sending out a quick Facebook wall post or Tweet. But always be aware with what content you post on social media as Scott Straten from UnMarketing warned, “It takes years to build a brand and one tweet to kill it.”

4) Consider your budget and resourcesHow much do you have to spend on creating the content? Consider materials costs, labour costs, media placement costs, and tracking and analytic costs.

5) Choose the channel that best accomplishes your objective – For example if your objective was to raise awareness for a new product that helps your hair grow longer within seconds, would your target audience be more receptive if you generated a research report on it or if you vlogged about it? Consider the previous four steps to help you figure this out!

6) Choose more than one channel! – The beauty of the internet is that many tools and platforms that can be used for marketing are free, if not offered at a substantially low cost compared to traditional channels. So go ahead and experiment! Consider using some platforms to supplement another medium. For example, using Facebook to repost a blog article that you wrote about your product.

7) Go viral – If you want to maximize the ROI on your communication piece, aim to create content that will likely go viral. What is the secret recipe for a viral content? According to Mashable the elements for a viral campaign include: interestingness, function, form, and integrity. This means that the content falls under at least some of the following criteria; it is meaningful, relevant, new, accurate, consistent, easy to share, useful, or visually beautiful. The stronger that users perceive your content to be this things, the more likely they are to share it with their network.

So that’s it! Now that you know how to select your communication medium for content, the best way to get started is to get out there and learn about all your options!

Content Marketing Explosion

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Scott Straten on Marketing and Social Media

Amazing talk that my former boss from Corporate Champions Vancouver linked me to! (I was managing the company’s social media over the summer so he thought this was would be highly relevant for me.)

The seminar is delivered by Scott Straten, President of www.UnMarketing.com, in New Orleans for the Adobe Solutions Partners event.

He covers topics on  engagement, social media, marketing and customer service. Below you can find a few key points that I took away.

1) We are always marketing. Marketing is always happening. It doesn’t just happen behind closed doors in the board room. Brand strategy is every time you choose to engage with your market or choose not to. Marketing is actions. The most important and effective marketers are the front-line for companies, and they are usually paid the least.

2) We do business with people we know, like, and trust. What are you doing to increase these things? That’s how you deal with your sales and marketing

3) We are moving away from “push and pray marketing” where marketers push out the message and pray people will buy it. Now it is about creating awesome content that people want to spread. Nobody runs to the top of the hill to scream normal. Why we spread things has not changed, but how we spread it has.

5) Don’t post content for the sake of posting content because you hurt the other content if it’s not awesome.

6) Every time you make the customer jump through a hoop you lose a potential customer. For example. when you ask for information on forms.

7) There are too many choices on Web 2.0 . Pick one platform and exhaust it. It’s about the singular relationships you form.

8 ) Be careful with what you post. You can instantly change a brand with 140 characters. It takes years to build a brand and one tweet to kill it.

 

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