Assignment 3.1 – Complaint and Bad News Adjustment Letters

Brionne McWilliams
#1600 Howe St.
Vancouver, BC
Telephone: (604) 355-5115
Brionne.mcwilliams12@alumbi.ubc.ca
March 12, 2019

KSBD-HOME
410 Terry Avenue North,
Seattle, WA 98109-5210

Attention: Consumer Affairs Department
Subject: Scratched Desk Cart Tray

I recently ordered your desk cart tray from Amazon and could not be happier with the design of the desk. However, upon arrival the desk was in poor condition, damaged with scratches and dents, that may have occurred during the shipping and handling process. I would like to exchange the current desk for a new desk in good quality. The following is my order information.

Product Name: Soges Adjustable Lap Table Portable Laptop Computer Stand Mobile Desk Cart Tray, Black 103-2-BK-N-CA [Office Product]

Order ID: 701-6885660-5565855:

Order Date: February 27, 2019

ASIN: B07G31MS9T

Please let me know how to go about exchanging my damaged desk for one in good condition.

Yours truly,

Brionne McWilliams B.M.

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