As Genealogy is not a research discipline at UBC, it is not a top priority for desk assistance, as generally the researchers are from the public. Our research community comes first.
However, Richard will soon be putting out some older START HERE guides to genealogical research on the handout kiosks, as they do a good job of summarizing our collection. Give the researcher a copy, and basic directions on how they can find the titles, most of which are in the reference collection.
Surrey Public Library has good genealogical resources, and also an online guide on how to start research.
Depending on the circumstances, remind telephone callers and email correspondents that we have limited resources which they can check themselves. To get started, they should check with a public library near them.
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