Access to CineRoute is temporarily limited to the following:
• Browsing of NFB film database
• Viewing film information (plot, production details, stills)
• Viewing some film trailers
** full videos cannot be viewed **
Note: CineRoute is only located on the station behind the Journals/Microforms desk.

Several students came tonight in search of items they need for an assignment, due Thursday. The microfilm they need to complete the assignment, the Vancouver Sun, October 11, 1984 appears to be missing. I checked all around the microfilm area, including the old readers, but didn’t come up with anything. They also need the Oxford Companion to Canadian Literature, for the same assignment, and it too appears to be misplaced. I suggested they try back tomorrow.

As of Friday November 3rd, the books and journals have been interfiled to B127.C65.

Interfiling of books and journals on Floor One of Koerner started on Friday October 27th. Interfiling to call number AM7 was completed. Kerry called it a ‘cautious start’ with minimal staff involved to test the process. The process will start to speed up this week. Maps showing the locations of journals in swing space and weekly status of book move are at the Ref Desk and Journals/Microforms desk.

FYI Circ may not be able to do refunds under $1.00 if they don’t have the change.
Hi, folks,
This is a reminder/refresher concerning the copy cards.
The official policy is that we do not issue refunds on the balance of value on copy cards when they are returned. I will be making signs for the copy card vendors and points of sale soon so that the patrons can see that information more easily. It is posted on the Web on the Library How-to links.
The non-refund of balance has actually always been the policy regarding copy cards.
However…we do recognize that things happen that are not the fault of the patron, e.g. a power outage or surge which compromises the card’s encoding, helpful staff powering down a card reader with the card inside, misinformation from staff or similar problems. We have always tried to keep one point where the patrons can come in the event of a real difficulty: Copy Service and the IKBLC Circ Desk. Occasionally we will be generous if there is a situation which seems to deserve it; these are judged on an individual basis.
If you send a patron to IKBLC for a problem and refund, please be sure to send a note with them to identify what the trouble was and where.
This helps with determining what we tell the patron; if the person has been told to come to IKBLC and has their note, then a refund is more likely. I do not like to have people making the effort to come here and then be left hanging simply due to insufficient information, especially if the problem relates to equipment in other buildings where I can’t check it for myself.
The off-campus branches have a bit more leeway due to their circumstances and distance so they can continue to handle their own patrons.
What I particularly wish to eliminate is staff volunteering that the balance of money will be returned regardless of circumstances. We don’t do it but when a patron comes to me and says “I was told there would be…” then I am placed in an awkward position. The patrons are capable of adding value to a card at most branches as we have a substantial number of card vending machines; it is up to them to pay attention to what they want to do and act accordingly. Sometimes a newbie accidentally puts in a large note and expects to get change for what they don’t wish to put on their card; I will do a refund for this but only once. Fortunately this does not happen often.
Another reason is that the branches generally do not run large floats.
Making refunds across the board can cause problems in operating a sales point if the float drops to a negative value.
In short, please do not offer automatic refunds of all unused value.
Please do refer genuine problems or difficulties to the Circ Desk in IKBLC. The staff at the desk can handle most requests but can call Copy Service to have either Mae or myself come to the desk to talk to the customer.
If you have questions, please let me know as usual. I know this reminder will come as a surprise to some so don’t hesitate to call or email me.
Thank you.
Sharon
Copy Service

I love the article Susan found on practical advice for new reference providers. Here is their mnenomic for remembering the Library of Congress Classification
A=Anything (general works, encyclopedias, almanacs)
B=Bible (religion, psychology, supernatural, philosophy)
C=Classical Stuff (auxiliary sciences of history such as classics, archaeology,
genealogy, heraldry, archival science, civilization, biography)
D=Datelines (history of Europe, Asia, Africa, Gypsies)
E=E Pluribus Unum (general U.S. history)
F=For every other kind of history (history of U.S. localities, Canada, and Latin America)
G=Geography (atlases, anthropology, fashion, costume, human culture, holidays, sports)
H=How Society Works (sociology, social statistics, social work,
criminal justice, women’s studies, social pathology, social classes)
J=Jurisdictions (political science and government)
K=Kourts (Law)
L=Learning (preschool-college education)
M=Music
N=Fine Arts (artists, painting, drawing, architecture, pottery, antiques, handicrafts)
P=Poetry and Stuff (language and literature)
Q=Quest for Knowledge (hard sciences)
R= Rx (medicine)
S=Seeds (agriculture)
T=Technology
U=Uniforms (army, air force)
V=Voyages (navy, marines, coast guard, shipping)
Z=Bibliographies and Librarianship

To GAA’s: while you’re working an evening shift, if a patron advises that a “Storage” map is being held for them, here’s what to do:
1. retrieve the map from the Storage Hold area behind the curved grey counter just beyond the Quick Ref. / Microform Ref. stacks. Maps that have been brought in from remote storage are kept here for patrons under a sign which reads ” Staff Area. Maps are not self-serve.”
2. Note that the map or map tube has a beige form attached to it containing the patron’s name, etc. and a description of the map(s). Remove the form and follow the simple instructions on the back (top portion only).
This process refers only to maps which have already been retrieved from storage. Requesting a map from storage is a different function which will be described in the Nov. 2 Map Ref. Review session.

Just discovered a neat article with practical ref desk tips for GAAs and other new reference providers. On Kimberley’s suggestion, I’m posting to the blog as well as the GAA list. The citation is:
Spencer, D. B., et. al., Striving for Success: Practical Advice for Reference Graduate Assistants (and Other New Reference Providers). The Southeastern Librarian v. 53 no. 1 (Spring 2005) p. 26-34 (available online)
One of the tips I liked:
Make a list of “magic” words:
GAAs and new librarians sometimes “feel like magicians trying to pull information out of a hat, particularly when searching OPACs for specific types of information such as primary sources, literary criticism, pictures, or speeches.” Compile a list of these “magic words” and synonyms that can be used as keywords to get you to the appropriate subject headings.
For example:

Anyone else? Add your comments here – I’ll compile them and make a list for the desk.

From Kerry: By the end of Friday Oct 20 we were at JX 1901. We’ve almost reached the end of the swing space and it should be full within a day or two. We hope to begin the real move sometime this week.

Biology 140 students have started coming to the desk looking for help with the microform collection. They are looking for information on specific microplankton (?) but I have only found relevant information when searching under the family name “copepod”. Two books of note in the Woodward Reserve collection: The Biology of a Marine Copepod, and Copepod Evolution.